Devin Loney
Manager of Customer Support at SHOEBOX Ltd.- Claim this Profile
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Bio
Credentials
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Moving Past Change Fatigue to the Growth Edge
LinkedInJun, 2022- Nov, 2024
Experience
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SHOEBOX Ltd.
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Canada
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Medical Equipment Manufacturing
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1 - 100 Employee
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Manager of Customer Support
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Jul 2018 - Present
Who are we? We’re SHOEBOX Inc. We design and develop products that are creating a seismic shift in the way hearing healthcare is provided. Utilizing iOS and web technology to replace bulky, expensive equipment, we’re bringing hearing testing into the 21st century and making it more affordable and accessible than ever before. Here are some reasons why that’s important: 5% of the world’s population suffers from disabling hearing loss, 60% of childhood hearing loss is due to preventable causes, the majority of people with disabling hearing loss live in low-middle income countries, and sound booths cost upwards of $20,000—each. With our products, hearing testing can be conducted outside of a sound booth and without the need for clunky equipment (literally you just need a calibrated headset and an iPad), which allows for testing almost anywhere, anytime, worldwide.
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Devolution Audio
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Ottawa, Ontario
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Audio Engineer
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2009 - Present
Recording, Editing, Post Production for audio and video applications. Recording, Editing, Post Production for audio and video applications.
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Apple
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Technical Expert
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Aug 2017 - Jul 2018
- Hardware repair and diagnostic troubleshooting on all Apple devices. Hands on, electrostatic safe environments, requiring high dexterity and attention to detail.- Focus on mobile technologies, including wireless connectivity (cellular, near-field , Bluetooth and radio frequency communications).- Responsible for Apple owned repair systems, encryption and backup of critical operational equipment. Adherence to the strict privacy needs of the company and also customers personal data.- Maintain close relationships with Apple headquarters engineers to facilitate emerging issues. Trained on systems before they are released to public, often requiring non-disclosure agreements. - Employee development and training provided to maintain a strong team who can withstand the busy demands of Apple store environments.
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Creative
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2012 - Aug 2017
• Deliver “One to One” training sessions for all levels of Apple users, in personal and group delivery formats.• Sessions include a wide variety of software and topics from iOS basics to advanced Audio Editing in Logic Pro.• Apple Certified in multiple softwares including iWork, Logic Pro and iLife. Apple Certified Technician.• Lead Trainer for Joint Venture, a program for Apple business customers. Deliver group training for small and large companies looking to get the most out of the Apple ecosystem. Sessions vary from new companies who just switched from PC to more experienced users who seek to learn a specific software package.• Identified as a Mentor by my peers. Responsible for employee engagement, training and support.• Consistently maintain strong results for Apple’s Net Promoter Surveys. (90%+)• A leader in time management. Created and innovated new systems for our store to stay on task and manage our time effectively.
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In Store Guest Trainer
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Mar 2015 - Sep 2015
• Supports the learning environment in Apple Retail Stores by leading, facilitating, and supporting formal training and employee development.• Help deliver and support training components of store meetings.• Support key business priorities through product launches and ongoing training.• Facilitate content in alignment with adult learning principles.• Respond to participant needs and proactively make adjustments.• Help with setup, logistics, and administrative tasks of formal training efforts.• Collaborate with other ISGTs within the local market.• Deliver informal training and provide mentorship throughout all areas of the store.• Build knowledge of course materials.• Give and receive feedback to foster a positive learning environment.
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Great Shot!
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Ottawa, Ontario
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Photographer and Post Production Editor
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2011 - 2012
• Setup and maintenance of DSLR cameras for calibration with Green Screen technologies. • Captured and edited photographs for Ottawa Senators Hockey Club as per request. • Troubleshooted technical issues. • Maintained functionality of dye sublimation photo printers. • Managed/supervised a small team of employees. • Setup and maintenance of DSLR cameras for calibration with Green Screen technologies. • Captured and edited photographs for Ottawa Senators Hockey Club as per request. • Troubleshooted technical issues. • Maintained functionality of dye sublimation photo printers. • Managed/supervised a small team of employees.
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Fanshawe College
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Canada
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Higher Education
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700 & Above Employee
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Technical Support
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2008 - 2010
• Maintained the functionality of public computers within various labs on campus. • Provided guidance and support to students, troubleshooting any issues at hand. • Responsible for labs running multiple operating systems including Windows, Macintosh OSX and Linux Ubuntu. • Addressed networking issues, ordered replacement hardware, maintained the functionality of lab printers and copiers. • Maintained the functionality of public computers within various labs on campus. • Provided guidance and support to students, troubleshooting any issues at hand. • Responsible for labs running multiple operating systems including Windows, Macintosh OSX and Linux Ubuntu. • Addressed networking issues, ordered replacement hardware, maintained the functionality of lab printers and copiers.
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Education
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2010 - 2011
Fanshawe College
Audio Post Production, Audio Engineering -
2008 - 2010
Fanshawe College
Music Industry Arts, Audio Engineering -
2007 - 2008
Algonquin College of Applied Arts and Technology
General Arts and Science, Music Production
Community
