Experience

Viking Air Limited

• Canada
• Airlines and Aviation
• 100 - 200 Employee

• Help Desk Analyst

  • Apr 2018 - Present



WestJet

• Canada
• Airlines and Aviation
• 700 & Above Employee

• Service Desk Analyst

  • Aug 2016 - Jul 2017



Canadian Association of Petroleum Producers (CAPP)

• Canada
• Oil and Gas
• 1 - 100 Employee

• systems analyst

  • May 2014 - May 2015



URS Corporation, An AECOM Company

• United States
• Civil Engineering
• 700 & Above Employee

• Desktop Analyst

  • 2013 - 2014



Calgary Family Services

• Mental Health Care
• 1 - 100 Employee

• Senior Systems Analyst

  • Jan 2011 - Apr 2012

  • Provided End user support with network issues/Desktop Issues. • Worked within the Virtual Server Environment (Hyper-V) • Setup/Configuration of Windows Deployment Server, ran virtually (Server 2008) • Upload missing network drivers to WDS Boot images. • Set up Basic WDS Images, and Department specific Windows Images • Planned and deployed Windows 7 to Office/Area offices. • Windows scripting for login scripts including Deploying New software over the network • Installing of printers on Printer Server, including adding missing drivers to Print Management. • Create/modify/delete users within Active Directory • Create/troubleshoot Exchange 2007 user mailboxes, equipment mailboxes, room mailboxes • Configure/Maintain WSUS (Windows Server Update Services); approving updates for users. • Ran updates on all servers. (installing updates, restarting server after completed updates) • Cleaned log files/unused update files on Windows Servers. • Updated Hard drive space for Windows Servers (Shared network drive) • Procura Administration (Homecare software) with creating users, troubleshoot rights issues, functionality, and software configuration. • Completed Procura Report Writing Course. • Experience with HP Procurve Switches (Configuring, setting up, and troubleshooting issues) • Mitel Phone system administration. (Configuring of new phones/regular phone system maintenance) • Experience with MS Dynamics Great Plains. (Creating users/Modifying user rights) • Experience with Ceridian InSync (Creating/Delete/Modify users) • Experience with Symantec Backup Exec 2010 R3 (Setting up Back up Jobs/Archiving jobs with specific folders on the network, Set specific times on starting backup) Backed up to a BUD. • BES Administrator – Created Software packages to deploy to blackberries over the wireless network. Deployed phones to users, trained on functionality. • Boardroom Assistance (Putting presentations on the presentation computer, showing users how to use equipment)



Law Society of Alberta

• Canada
• Legal Services
• 100 - 200 Employee

• SYSTEM SUPPORT ANALYST

  • Jun 2010 - Jan 2011

  • Provide end user support as well as Network related issues. • Configured desktop/laptop images and uploaded to WDS (Windows Deployment Services) • Responsible for setting up and troubleshooting video conferencing equipment and connectivity. Also bridged in video conferences from external sources. • Instructed users on how to use the equipment and how to troubleshoot equipment when issues would arise. • Installation of Windows 7, Microsoft office Suites 2007/2010. • Trained users on Office 2007/2010 • MS Dynamics Great Plains • Server backup – Networker, EMC, veritas • Add Delete Swap phones/users • Configured Shoretel VOIP phones using Shoreware call Director • Troubleshooting of phone connectivity, QoS, • configured phones to meet user’s needs (Speed dials, intercom function) • Apply Patches/Updates on Shoretel servers as required • Worked with Virtual Server environment. Managed with VMWare VSphere • Add/delete/modify users on Active Directory • Create distribution groups on Active Directory • Add additional network printers on Windows Server 2008 Print Management console. • Deploy, as well as troubleshoot printer issues across network • BES Administrator and Blackberry support to users including training on functionality



Stikeman Elliott LLP

• Canada
• Law Practice
• 700 & Above Employee

• DESKTOP SUPPORT SPECIALIST

  • Mar 2009 - Jun 2010

  • Software and End user support including new software and updates • Nortel and Cisco phones Voice and Data • Nortel Telephony Manager and Call Pilot manager • Cisco CM and Unity • Add Delete Swap phones/users • Training to end user on phone functionality • Apply Updates on Nortel and Cisco servers as required • Troubleshoot Voice & Data connectivity on Cisco and Nortel networks • Troubleshoot and support Microsoft Windows Server 2000, 2003 and 2008 in multi-user environments • Troubleshoot and support Microsoft Exchange 2003, 2007 in multi-user environments • An escalation point for On-Call support during non-business hours • Active Directory Admin/Support • Add/delete/modify users on Active Directory • Create distribution groups on Active Directory • Provide computer and applications training to new employees, Lawyers/Assistants and facilitate individual and group training sessions • Configure workstations with core required software, drivers, printer setup, and guidelines for proper program practice, including training when required • Desktop set up configurations and upgrades • Email archive, spam filters, firewalls • Helpdesk trouble shooting support • BES Administrator and Blackberry support to users including training on functionality • Troubleshooting hardware, software issues with workstations, printers, scanners projectors, video conferencing units and copiers • Printer support across Network • Reimaged workstations using RIS(Remote installation Services) and WDS(windows deployment services) over the network • Microsoft SharePoint 2003/07/10 • Support Citrix management and apps • Data Security – maintain DM and support