Product Owner

• Jan 2021 - Present

• Led the development and execution of multiple concurrent projects as a Product Owner, ensuring alignment with business objectives and stakeholder requirements.• Defined and prioritized product backlogs, utilizing agile methodologies to optimize project timelines.• Effectively fulfilled the combined role of Product Owner and Scrum master, facilitating agile processes, such as daily stand-ups, sprint planning, and retrospectives, ensuring efficient project execution and team collaboration.• Conducted user research and gathered feedback to inform product enhancements and iterate on features, improving user experience and customer satisfaction. Show less

Community & Support Manager

• Mar 2020 - Dec 2020

• Managed a variety of communication channels to actively engage our users and address any inquiries, concerns, and feedback.• Created a compelling and engaging knowledge base for our users to quickly self-serve.• Organized and hosted several community events and tournaments to promote our gaming product.• Acted as the community’s representative when engaging with the development team to ensure the user base was heard.

Sr. Relationship Banker (SAFE)

• Mar 2018 - Feb 2020

Personal Banker

• Mar 2016 - Mar 2018