Sr. Product Owner

• Oct 2022 - Present

Product Owner

• Dec 2019 - Oct 2022

Quality Assurance Specialist

• Feb 2017 - Dec 2019

CE Expert

• Oct 2015 - Feb 2017

Customer service including the duties of answering inbound phone calls to resolve technical questions regarding continuing education compliance. Extensive knowledge in state requirements for professional licensure as well as development in critical thinking and time sensitive problem solving. Involved working closely with state healthcare professionals to ensure compliance with state boards for license renewal by answering inquiries via telephone, email, or online chat. Also included working with educational providers to implement web services and FTP connections to API in order to communicate course completion information. Set appointments with educational organizations for tutorials and demonstrations of our system and how to navigate and use the system effectively. Development of strong communication skills and task resolution as well as suggestive sales to help promote upgraded services. Show less

Laboratory Technician

• Jun 2013 - Aug 2015

Included the responsibility of recieving inbound phone calls and building a strong knowledge of the dental field in order to effectively and efficiently solve any problems or answer any questions that may arise in a dental office setting. Required problem resolution as well as creating and maintaining an environment of trust to ensure a satisfactory customer experience. - Included the tasks of preparing cases for shipment and receiving. Data entry of cases into DLplus. Coordinating with doctors and staff with scheduling of patients to align with lab concerns or sudden changes in production flow to provide the most efficient service possible. Coodination with other labs when outsourcing specific cases for specialized work. Preparing a plan for Delivery drivers daily to meet specific needs and time requirements. Invoicing services rendered to doctors. Matching shade of crowns to patients existing teeth using multiple shade guides such as Vita, Vacuum Lumin, 3D Master. Preparing zirconia and wax blocks for milling. Setting and sprewing digital patterns on blocks using Preciso CAM and Jensen CAM. Show less