Devin Davis-Baker

Datacenter / NOC Technician at Netrality Data Centers
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Contact Information
us****@****om
(386) 825-5501
Location
Greater St. Louis, SN

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Credentials

  • Appliction Platform Operations Production Data Center Implementation
    SCTE® a subsidiary of CableLabs®
    Sep, 2021
    - Oct, 2024
  • OSHA 10
    Vector Solutions
    Sep, 2021
    - Oct, 2024
  • CompTIA IT Fundamentals+
    CompTIA
    Jul, 2019
    - Oct, 2024
  • CompTIA A+
    CompTIA
    Jun, 2021
    - Oct, 2024

Experience

  • Netrality Data Centers
    • United States
    • Telecommunications
    • 100 - 200 Employee
    • Datacenter / NOC Technician
      • Jun 2021 - Present

      • Monitor the Critical Facilities Monitoring System and provide reactive/notification/escalation servicesas required to address alarm events • Provide top-tier physical and remote customer service support forlocal and international Colocation Customers in a 24/7/365 facility• Perform hourly walkthroughs of the facility to visually check and collect readings from all criticalelectrical/mechanical equipment and monitor overall facility conditions• Assist with physical security monitoring through use of cameras, access badges, door alarms andnotifications • Perform “rack & stack” tasks for customer IT equipment as required• Supporting large Enterprise customers in and out of their Data Centers• Perform routine network operation tasks including IT equipment handling and troubleshooting,processing interconnection circuit orders, and general site support• Manage customer package deliveries through receiving, handling, storing, and shipping• Answer client calls, emails and other inquiries in a professional manner, and coordinate the appropriateresources to resolve client issues• Assist in client deployment strategies and facility expansion planning• Use pallet jacks and forklifts in the loading and unloading of freight• Monitor and assist Customer Support requests through use of a Web-based ticketing system includingaccess requests, Remote Hand troubleshooting, and processing orders• Sign visitors in and out of the facility and escort authorized personnel as required• Monitor and assist during planned outages or maintenance windows• Maintain detailed logs of all events, anomalies, inventory, and work tickets• Maintain ethical, professional, and courteous relations with contractors, tenants, and colleagues

  • World Wide Technology
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Datacenter Technician
      • Jun 2020 - Jun 2021

      • Excellent communication skills to interact with team members and support personnel and also can actas a mentor to less experienced personnel• Excellent experience in monitoring and configure Vertiv, Apc and Emerson PDUs to prevent powerlevels from exceeding threshold limiters• Perform “rack & stack” tasks for customer IT equipment as required• Configure with Python and administer Opengear lighthouse with 100 nodes• Experienced troubleshooting network traffic and its diagnosis using tools like Ping, Traceroute andCdp neighbors• Answer client calls, emails and other inquiries in a professional manner, and coordinate the appropriateresources to resolve client issues• Working with different Protocol. File Transfer Protocol, Telnet, Http/Https, SSH, DHCP and DNS• Experienced troubleshooting DNS/DHCP issues within the LAN/WAN network• Excellent experience in working with Cisco 9000, 7000, 2000 series routers• Using ServiceNow to complete tickets• Setting up RAID 0, 1, 5 and 10 windows / unRAID for NAS / Dell / Cisco• x86 Architecture and x64 Architecture ( 2^32bit and 2^64bit )

  • Allegis Group / World Wide Technology
    • Cable Technician
      • Jul 2019 - Jun 2020

      • Generating metrics to provide details of performance in a diverse range of areas• Produce reports to management on metrics and project status• Rack and stack assets including network switches, computer servers, PDUs and related equipment ina data center environment• Install and dress cables: primary/secondary power, DAC, Ethernet & fiber• Label cables in accordance with build specifications• Tag assets to ensure proper cataloging in asset database• Work with hand tools to assemble cabinets and install related hardware• Excellent prioritization and time management

Education

  • NPower
    Certificate, Information Technology
    2019 - 2019

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