Devin Cai

Basic Development Program (BDP) at PT. Asuransi Umum BCA
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Contact Information
us****@****om
(386) 825-5501
Location
Jakarta, Indonesia, ID
Languages
  • Indonesian Native or bilingual proficiency
  • English Professional working proficiency

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Credentials

  • Proficient SEO & Google Ads for Digital Marketing
    IDS | International Design School
    Dec, 2022
    - Oct, 2024
  • RevoU Mini Course Digital Marketing
    RevoU
    Dec, 2022
    - Oct, 2024
  • EFSET English Certificate 72/100 (C2 Proficient)
    EF Standard English Test (EF SET)
    Sep, 2022
    - Oct, 2024
  • TOEFL PBT English Certificate 523/677
    TOEFL®
    Nov, 2018
    - Oct, 2024
  • Table Manner Training
    The Ritz-Carlton Hotel Company, L.L.C.
    May, 2018
    - Oct, 2024
  • TOEIC English Certificate 805/990
    International Test Center
    May, 2019
    - Oct, 2024

Experience

  • PT. Asuransi Umum BCA
    • Insurance
    • 300 - 400 Employee
    • Basic Development Program (BDP)
      • Mar 2023 - Present

      Equivalent to Management Trainee (MT) programs that emphasize relevant training to become the finest successful leaders. The job descriptions we practice throughout preparations are: - Comprehend and understand the business process of our company - Participate in any soft- or hard-skill training to develop my character and knowledge - Prepare on complete the Certified General Insurance (CGI) - Conduct On the Job Training (OJT) and properly understand every department - Provide innovations or suggestions for the progress of each one Show less

  • PT. Multipro Jaya Prima
    • Indonesia
    • Computer Networking Products
    • 1 - 100 Employee
    • Information Technology Consultant
      • Nov 2021 - May 2022

      - Communicating with clients to understand their needs and explain product value - Building relationships with clients based on trust and respect - Collaborating with internal departments to facilitate the fulfilment of client's requirements - Maintaining updated knowledge of company products and services - Resolving complaints and preventing additional issues by improving the processes of our operation - Communicating with clients to understand their needs and explain product value - Building relationships with clients based on trust and respect - Collaborating with internal departments to facilitate the fulfilment of client's requirements - Maintaining updated knowledge of company products and services - Resolving complaints and preventing additional issues by improving the processes of our operation

  • PT Agung Podomoro Land, Tbk
    • Indonesia
    • Real Estate
    • 700 & Above Employee
    • Customer Relations Officer
      • Dec 2019 - Apr 2020

      - Maintaining a positive, empathetic, and professional attitude toward customers at all times - Responding promptly to customer inquiries - Processing orders, forms, applications, and requests - Keeping records of customer interactions, transactions, comments, and complaints - Ensure customer satisfaction and provide professional customer support - Maintaining a positive, empathetic, and professional attitude toward customers at all times - Responding promptly to customer inquiries - Processing orders, forms, applications, and requests - Keeping records of customer interactions, transactions, comments, and complaints - Ensure customer satisfaction and provide professional customer support

  • Wahana Prestasi Logistik
    • Indonesia
    • Transportation, Logistics, Supply Chain and Storage
    • 200 - 300 Employee
    • Administrative Staff
      • Apr 2017 - Aug 2017

      - Help to maintain the shop website, updating as and when necessary - Provide advice to customers both by email, face-to-face and by phone - Maintaining the stock control system - Pick, pack and dispatch goods - Handle complaints (e.g. broken goods, late deliveries, etc.) - Help to maintain the shop website, updating as and when necessary - Provide advice to customers both by email, face-to-face and by phone - Maintaining the stock control system - Pick, pack and dispatch goods - Handle complaints (e.g. broken goods, late deliveries, etc.)

Education

  • Universitas Tarumanagara
    Bachelor's of Communication Science (S.I.Kom), Social Sciences, Public Relation, Advertising, General Information, and Applied Communication
    2017 - 2021
  • Sekolah Katolik Santo Kristoforus
    High School Diploma, Natural Sciences, Mathematics, and Statistics
    2015 - 2017

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