Experience

Phoenix Wholesale Foodservice

• United States
• Food & Beverages
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2022 - Present



ADT

• United States
• Consumer Services
• 700 & Above Employee

• Account Manager

  • Sep 2021 - Sep 2022

  Retaining at-risk customers by problem-solving, de-escalating customer issues, and resolving account issues Reviewing all contacts for accuracy while enhancing the department’s ability to maximize profitability and resolution Answering incoming calls about our products and services with existing customers Be able to interpret contracts and communicate terms and conditions IVR Payments Retaining at-risk customers by problem-solving, de-escalating customer issues, and resolving account issues Reviewing all contacts for accuracy while enhancing the department’s ability to maximize profitability and resolution Answering incoming calls about our products and services with existing customers Be able to interpret contracts and communicate terms and conditions IVR Payments



Phoenix Wholesale Foodservice

• United States
• Food & Beverages
• 1 - 100 Employee

• Call Center Representative

  • Sep 2015 - Jul 2022

  Driver helper lift 40 pounds and more daily. Answer customer service desk phone calls up to 50 calls daily. Check daily emails and answer customers as well as management every day and response in a timely manner. Fax and scan emails to customers about their service orders or invoices. Respond to service inquires and coordinate resolutions with Management. Write up tickets to non-operating trucks that need to be service in the auto shop check the status on the issues and report them and all issue with the company service team. Show less



Assurant

• United States
• Insurance
• 700 & Above Employee

• Customer Service Specialist

  • Sep 2020 - Oct 2021

  Interact directly with customers to listen to concerns, resolve problems, and services according to the needs of each individual dealing with Extended Car Warranty and Claims. High volume Inbound Call Center with up to a minimum of 50 calls daily. Helps assist with help handle and process payments as well as updating billing info. , give necessary guidance Interact directly with customers to listen to concerns, resolve problems, and services according to the needs of each individual dealing with Extended Car Warranty and Claims. High volume Inbound Call Center with up to a minimum of 50 calls daily. Helps assist with help handle and process payments as well as updating billing info. , give necessary guidance