Experience

Hotel Indigo Kuala Lumpur On The Park

• Malaysia
• Hospitality
• 1 - 100 Employee

• Housekeeping Manager

  • Jun 2023 - Present

  ●Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance ●Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties ●Promote teamwork and quality service through daily communication and coordination with other department heads ●May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods. ●Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements ●Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction ●Handle complaints and special requests to achieve complete guest satisfaction ●Comply with special needs and requests of the guests, VIPs and repeat visitors. ●Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity. ●Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation). ●Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents) ●May maintain procedures for security of lost and found items ●Perform other duties as assigned. May also serve as manager on duty. ●Conduct regular inspections of guest rooms, public areas, and back-of-house areas to verify cleanliness and identify areas requiring attention or improvement. Show less



InterContinental Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Assistant Housekeeper

  • Feb 2014 - May 2023

  ●Excellent organizational and time management skills to handle multiple tasks and prioritize accordingly. ●Strong attention to detail and commitment to maintaining high-quality standards. ●Excellent communication and interpersonal skills to work effectively with housekeeping staff and other departments. ●Ability to take direction, follow instructions, and work collaboratively within a team. ●Conduct inspections to ensure cleanliness, tidiness, and adherence to housekeeping standards and procedures. ●Identify areas requiring attention or improvement, and work with the Executive Housekeeper or Supervisor to address deficiencies. ●Provide training or guidance to housekeeping staff to enhance their performance and ensure quality service delivery. ●Assist the Executive Housekeeper or Supervisor in overseeing the daily housekeeping operations, ensuring adherence to established standards and procedures. ●Collaborate with housekeeping staff to ensure efficient room cleaning, bed making, bathroom maintenance, and replenishing of supplies. ●Help assign tasks and schedules to housekeeping staff, ensuring effective allocation of resources and timely completion of work. ●Help coordinate with the procurement department to ensure timely replenishment of supplies. ●Support controls to minimize waste and prevent loss or theft of inventory items. ●Collaborate with the Executive Housekeeper or Supervisor, as well as other departments, to resolve guest issues and ensure guest satisfaction. ●Provide support in generating reports on housekeeping operations, productivity, and any relevant data for management review. Show less



InterContinental Kuala Lumpur

• Malaysia
• Hospitality
• 1 - 100 Employee

• • Jun 2012 - Feb 2014

  ●Responsible for overseeing the housekeeping operations and ensuring the cleanliness and presentation of guest rooms. They play a crucial role in supervising housekeeping staff, maintaining quality standards, and ensuring guest satisfaction.●Oversee and coordinate the daily housekeeping operations, including room cleaning, bed making, bathroom maintenance, and replenishing supplies.●Assign tasks and schedules to housekeeping staff, ensuring efficient allocation of resources and timely completion of work.●Monitor the progress of cleaning activities and provide guidance or assistance as needed.●Ensure that all guest rooms and public areas meet established cleanliness and quality standards.●Conduct inspections to verify cleanliness, tidiness, and adherence to housekeeping procedures.●Monitor and maintain inventory levels of cleaning supplies, amenities, and linens.●Coordinate with the procurement department to ensure timely replenishment of supplies.●Supervise and provide guidance to housekeeping staff, including room attendants, housekeeping aides, and laundry personnel.●Assign duties, monitor performance, and provide training to ensure a competent and motivated team.●Ensure that guest requests or concerns regarding room cleanliness or maintenance. promptly and effectively.●Collaborate with the front office and guest services departments to resolve guest issues and enhance overall guest satisfaction.●Maintain accurate records of room cleaning schedules, inventory usage, and staff attendance.●Document and report any maintenance or repair issues in guest rooms to the maintenance department.●Ensure compliance with health and safety regulations, including proper handling and storage of cleaning chemicals and adherence to safety protocols.●Conduct regular inspections to identify potential hazards or safety concerns and take appropriate actions to mitigate risks.●Strong knowledge of housekeeping procedures, cleaning techniques, and industry standards. Show less

• • Jun 2011 - Jun 2012

  Responsible for overseeing the management and maintenance of linen inventory, ensuring efficient linen distribution, coordinating linen procurement, and managing linen staff.Oversee the management and control of linen inventory, including tracking, monitoring, and maintaining appropriate levels of linens.Conduct regular inventory checks to ensure accuracy, minimize loss, and prevent shortages.Coordinate with the procurement team to ensure timely replenishment of linens, considering quality, cost, and organizational needs.Coordinate the distribution of linens to various departments, ensuring an efficient and accurate distribution process.Collaborate with department heads or supervisors to understand linen needs and adjust distribution accordingly.Establish and enforce quality control measures to ensure the cleanliness and overall quality of linens.Implement regular inspections to identify damaged, stained, or worn-out linens, and take appropriate actions for repair or replacement.Supervise and provide guidance to linen staff, including linen room attendants and laundry personnel.Assign tasks, monitor performance, and provide necessary training to ensure a competent and productive team.Maintain accurate records of linen inventory, including stock levels, usage, procurement, and loss or damage.Generate regular reports on linen usage, costs, and trends, providing insights for decision-making and process improvement.●Strong knowledge of linen inventory control, distribution, and quality control processes.●Familiarity with laundry operations and linen maintenance techniques.●Excellent organizational and time management skills to handle multiple tasks and prioritize accordingly.●Strong leadership and interpersonal skills to effectively manage and motivate a team.●Attention to detail and commitment to maintaining high-quality standards.●Excellent communication and problem-solving abilities. Show less

• • May 2010 - Jun 2011

  Plays a crucial role in overseeing and coordinating laundry operations within the organization and ensuring quality standards are met, and supervising laundry staff.Supervise and coordinate all laundry activities, including sorting, washing, drying, pressing, folding, and packaging of linens, uniforms, and other laundry items.Ensure adherence to established laundry procedures, safety guidelines, and quality standards.Monitor and maintain laundry equipment, promptly reporting any malfunctions or issues for repair or maintenance.Lead, train, and supervise laundry staff, ensuring adequate staffing levels and proper work allocation.Provide guidance and support to laundry team members, ensuring they understand their roles and responsibilities.Conduct regular performance evaluations, provide constructive feedback, and address any performance or disciplinary issues in a timely manner.Manage inventory of linens, uniforms, and other laundry supplies, ensuring an adequate supply is available to meet operational needs.Conduct regular inventory checks, maintain accurate records, and coordinate with procurement for timely replenishment.Implement inventory control measures to minimize loss, damage, or discrepancies.Ensure that laundry processes and procedures are followed to maintain IHG standards.Monitor the quality of finished laundry items, conducting regular inspections and implementing corrective measures when necessary.Provide training to laundry staff on proper washing, stain removal, ironing, and folding techniques.Collaborate with other departments, such as housekeeping and front office, to meet their laundry needs in a timely and efficient manner.Address guest inquiries, requests, and concerns related to laundry services promptly and professionally.Prepare regular reports on laundry operations, including productivity, inventory, equipment maintenance, and quality control.Records of laundry processes, inventory transactions, and equipment maintenance. Show less



Hotel Nikko Kuala Lumpur

• Hospitality
• 1 - 100 Employee

• Laundry Coordinator

  • Feb 2009 - May 2010

  Coordinate and oversee all laundry activities, including sorting, washing, drying, pressing, folding, and packaging of linens, uniforms, and other laundry items. Ensure compliance with established laundry procedures, safety protocols, and quality standards. Monitor and maintain laundry equipment, promptly reporting any malfunctions or issues for repair or maintenance. Manage inventory of linens, uniforms, and other laundry supplies, ensuring an adequate supply is available to meet operational needs. Conduct regular inventory checks, maintain accurate records, and report any discrepancies or shortages. Collaborate with the procurement team to ensure timely replenishment of laundry supplies and materials. Ensure high-quality standards are maintained in all laundry processes, including proper washing, stain removal, ironing, and folding techniques. Conduct quality checks on finished laundry items to ensure they meet established standards. Implement and maintain quality control measures, providing necessary training to laundry staff as required. Collaborate with other departments, such as housekeeping and front office, to meet their laundry needs in a timely and efficient manner. Address guest inquiries, requests, and concerns related to laundry services promptly and professionally. Foster a guest-focused approach, ensuring a high level of service and satisfaction. Prepare regular reports on laundry operations, including productivity, inventory, equipment maintenance, and quality control. Maintain accurate records of laundry processes, inventory transactions, and equipment maintenance. Show less