Administrative Assistant

• Feb 2023 - Present

Inside Sales Representative

• Dec 2022 - Feb 2023

● Serving our customers in the most efficient and courteous manner on the telephone and in person ● Up-selling and cross selling Corporate Products and Services ● Handling customer complaints and inquiries Problem Solving ● Working to resolve problem shipment, equipment and technology challenges ● Working with Head Office, local management, Drivers, warehousing staff, account managers and other corporate partners to ensure excellence in customer service Relationship Building ● Building a positive relationship with customers, head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners ● Building a positive relationship with key contacts – Vendors, building tenants, etc. Technology ● Assisting customers with shipping details and account challenges ● Loading, scanning, logging and calling resolution freight ● Cash reconciliation including deposits, key control Communication ● Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other corporate partners orally and in writing Show less

E commerce Operations Dept. Manager

• Nov 2021 - Dec 2022

● Resolving customer issues and complaints.● Maintaining a positive work environment by setting an example.● Ensuring the proper training of associates in current procedures.● Responsible for SFS (Ship from Store) orders including picking, packing and handing over to the courier service.● Collaborating with lead and peer manager in resource allocation and product availability report.● Resolving internal product exception issues, substitutions and processing payment refunds.● Reviewing and ensuring of store standards such as staging, temperature checks, etc., Show less

Customer Sales Associate

• May 2021 - Oct 2021

● Provided excellent customer service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.● Covered and zoned an assigned area(s) on the salesfloor.● Worked in recovery merchandise from the Customer Service desk and other areas of the store.● Communicated with other associates to ensure floor coverage is maintained. Show less

Administrative Assistant

• Oct 2014 - Sep 2019

● Experience administering Windows servers, maintaining the systems to ensure uptime, stability, etc, including OS patching, security and application patching, and adherence to all applicable security, corporate and client policies and standards. ● User and Machine-machine account management, in compliance with all corporate policies ● Administered the internal systems. ● Handled email, phone calls and social media enquiries ● Scheduled and coordinated meetings, appointments and travel arrangements for employees & CEO ● Maintained all office equipment including printers and computers ● Assisted in the performance of all administrative duties as assigned ● Performed data entry for computer reports and various other clerical tasks ● Ordered office supplies and maintained inventories ● Performed Accounting cycle activities including invoicing and bank account reconciliation ● Performed accounts payable and accounts receivable processes ● Handled various payment methods such as EFT, PAD, check, and credit card Show less

Information Technology Administrative Assistant

• May 2010 - Aug 2014

● Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. ● Performed regular security monitoring to identify any possible intrusions. ● Maintained firewall to protect the system from the attacks of malicious hackers or viruses. ● Troubleshooted and resolved software, hardware, connection, printer and software issues reported by the users. ● Created, changed, and deleted user accounts/part orders per request. ● Repaired and recovered from hardware or software failures. ● Coordinated and communicated with impacted constituencies. Show less