Experience

Waldorf Astoria Dubai International Financial Centre

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Guest Services Manager

  • Oct 2022 - Present

• Night Manager

  • Jan 2019 - Oct 2022



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Manager on Duty Ritz Carlton Dubai DIFC

  • 2018 - 2019



Conrad Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Front Office Assistant Manager

  • Jan 2016 - Jan 2018

  Reviewed and briefed GSA's with house count, daily events, Trip Advisorstatus, and overall daily agenda.Supervised front desk, bellman, concierge and engineering departmentsensuring quick completion of work and follow up for satisfaction.As night manager was M.O.D. and authorized with authority of theGeneral Manager.Responsibilities included, but not limited to, inventory accounting,payroll, scheduling, discipline and training; managing junior managersand supervisors, leaded department stand outs and forecastingmeetings.Handled guest/clients special requests, needs and complaints.Facilitated large high profile events and emergency / crisis situations,provided personalized attention to VIP's.Consulted in hiring talent and evaluated for job performance, positionadvancement. Show less

• Front Office Leader

  • Jul 2014 - Dec 2016

  Supervise Team Members performing front desk duties as required, including: greeting guests, answering the telephone, performing guest transactions and operating the front office computer systems.• Ability to explain hotel products, services and other information about the hotel as requested. • Greet guests warmly and perform registration procedures. • Provides supervisory assistance to all Front Office Team Members when dealing with escalated situations. Assist guests with issues and complaints, with empathy and a focus on guest satisfaction. • Assist with recruiting, selection and training of front desk, reservations and night audit staff. • Work closely with staff to ensure high-quality guest service. • Resolves and communicates all guest service issues to front office manager and hotel leadership. • Ability to assist with departmental training initiatives. • Coordinates the scheduling, reporting and accounting procedures. • Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due. • Attend meetings and training as requested. • Other duties as assigned. Show less



Conrad Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Front Office Leader

  • May 2013 - May 2014



Hyatt Hotels Corporation

• United States
• Hospitality
• 700 & Above Employee

• Front Office Leader

  • Jan 2012 - Jul 2012