Senior Security Operations Analyst

• Nov 2022 - Present

Security Analyst

• Oct 2021 - Nov 2022

IT Service Desk Analyst

• Jul 2021 - Oct 2021

Network and Security Redesign Team

• Apr 2020 - Aug 2020

• Existing Cisco environment was analyzed to provide a better understanding of the underlying infrastructure as a precursor. • Designed an extensive Network & Security topology to support the client’s needs. • Researched and implemented advanced security features such as VPN, IPS/IDS, Firewalls, Advanced Malware Protection & URL Filtering. • Communicated refreshed design to the Zoo by writing an in-depth technical report and presentation. •Demonstrated problem solving skills to research security technologies which are compatible with specific portions of current infrastructure. •Worked within a team environment to complete the project in an organized and professional manner.

Field Sales Consultant

• Jun 2019 - Sep 2019

•Leveraged lead lists to pursue potential clients for Bell Internet, Cable and Home Phone services. •Documented and Submitted Sales Orders in an organized and timely manner to input into Bell's Database via the Salesforce app. •Consulted clients during and after a sale for quality assurance and problem resolution to ensure accurate installations and customer experience. •Held an excellent track record amongst the Hamilton team •Leveraged lead lists to pursue potential clients for Bell Internet, Cable and Home Phone services. •Documented and Submitted Sales Orders in an organized and timely manner to input into Bell's Database via the Salesforce app. •Consulted clients during and after a sale for quality assurance and problem resolution to ensure accurate installations and customer experience. •Held an excellent track record amongst the Hamilton team