Experience

Charm Diamond Centres

• Canada
• Retail
• 100 - 200 Employee

• Retail Sales Manager

  • May 2015 - Present

   Drive sales management systems to consistently achieve optimum profitability and sales growth within the store and managing $1.5 million sales  Control and meet store sales quotas and budgets (SPH, Charm Card, ESP, Repairs etc.)  Work closely & directly with Regional Sales Manager to plan, monitor, develop and achieve $1.5 million in sales  Present clients the right product-based on their need by following FABG approach and resolve client objections  Hire, coach, train… Show more  Drive sales management systems to consistently achieve optimum profitability and sales growth within the store and managing $1.5 million sales  Control and meet store sales quotas and budgets (SPH, Charm Card, ESP, Repairs etc.)  Work closely & directly with Regional Sales Manager to plan, monitor, develop and achieve $1.5 million in sales  Present clients the right product-based on their need by following FABG approach and resolve client objections  Hire, coach, train, develop and motivate sales associate team to achieve results  Follow all security, safety and loss prevention procedures Show less  Drive sales management systems to consistently achieve optimum profitability and sales growth within the store and managing $1.5 million sales  Control and meet store sales quotas and budgets (SPH, Charm Card, ESP, Repairs etc.)  Work closely & directly with Regional Sales Manager to plan, monitor, develop and achieve $1.5 million in sales  Present clients the right product-based on their need by following FABG approach and resolve client objections  Hire, coach, train… Show more  Drive sales management systems to consistently achieve optimum profitability and sales growth within the store and managing $1.5 million sales  Control and meet store sales quotas and budgets (SPH, Charm Card, ESP, Repairs etc.)  Work closely & directly with Regional Sales Manager to plan, monitor, develop and achieve $1.5 million in sales  Present clients the right product-based on their need by following FABG approach and resolve client objections  Hire, coach, train, develop and motivate sales associate team to achieve results  Follow all security, safety and loss prevention procedures Show less



The Brick

• Canada
• Retail
• 700 & Above Employee

• Sales Consultant

  • Jun 2014 - May 2015

   Met monthly, quarterly and yearly value target and other KPI's target to contribute to the store performance  Sold "Brick" Financing Card, Insurance Plan, Payment Protection Plan (PPP) to the Client.  Built rapport by executing sales program with customers in order to determine their purchasing needs  Presented customers with the right products that meet their needs to facilitate a sale  Overcame opportunities by listening to customer concerns, diffusing the situation, and… Show more  Met monthly, quarterly and yearly value target and other KPI's target to contribute to the store performance  Sold "Brick" Financing Card, Insurance Plan, Payment Protection Plan (PPP) to the Client.  Built rapport by executing sales program with customers in order to determine their purchasing needs  Presented customers with the right products that meet their needs to facilitate a sale  Overcame opportunities by listening to customer concerns, diffusing the situation, and seeking the assistance of management when necessary  Assisted Coworkers, Store Manager and Sales Manager with completing sales to avoid customer bottlenecks and excessive wait times Show less  Met monthly, quarterly and yearly value target and other KPI's target to contribute to the store performance  Sold "Brick" Financing Card, Insurance Plan, Payment Protection Plan (PPP) to the Client.  Built rapport by executing sales program with customers in order to determine their purchasing needs  Presented customers with the right products that meet their needs to facilitate a sale  Overcame opportunities by listening to customer concerns, diffusing the situation, and… Show more  Met monthly, quarterly and yearly value target and other KPI's target to contribute to the store performance  Sold "Brick" Financing Card, Insurance Plan, Payment Protection Plan (PPP) to the Client.  Built rapport by executing sales program with customers in order to determine their purchasing needs  Presented customers with the right products that meet their needs to facilitate a sale  Overcame opportunities by listening to customer concerns, diffusing the situation, and seeking the assistance of management when necessary  Assisted Coworkers, Store Manager and Sales Manager with completing sales to avoid customer bottlenecks and excessive wait times Show less



Metro English Canada

• Canada
• Newspaper Publishing
• 1 - 100 Employee

• Retail Sales Account Manager

  • Jul 2012 - Feb 2013

   Managed an assigned retail sales client list and acquire market knowledge by becoming involved in the territory’s community to deliver optimum sales target  Presents and sells company products and services to current and potential clients  Prepared action plans and schedules to identify specific targets and to project the number of contacts to be made.  Followed up on new leads and referrals resulting from field activity.  Identified sales prospects and contact these and… Show more  Managed an assigned retail sales client list and acquire market knowledge by becoming involved in the territory’s community to deliver optimum sales target  Presents and sells company products and services to current and potential clients  Prepared action plans and schedules to identify specific targets and to project the number of contacts to be made.  Followed up on new leads and referrals resulting from field activity.  Identified sales prospects and contact these and other accounts as assigned.  Prepared presentations, proposals and sales contracts.  Established and maintained current client and potential client relationships  Identified and resolve client concerns.  Design advertising programs to match clients’ objectives  Creatively negotiated rates in accordance with Metro’s guidelines and restrictions  Sold a portfolio of Metro’s diverse branded products  Kept clear and accurate customer files in Metro’s proprietary CRM(adpoint) Show less  Managed an assigned retail sales client list and acquire market knowledge by becoming involved in the territory’s community to deliver optimum sales target  Presents and sells company products and services to current and potential clients  Prepared action plans and schedules to identify specific targets and to project the number of contacts to be made.  Followed up on new leads and referrals resulting from field activity.  Identified sales prospects and contact these and… Show more  Managed an assigned retail sales client list and acquire market knowledge by becoming involved in the territory’s community to deliver optimum sales target  Presents and sells company products and services to current and potential clients  Prepared action plans and schedules to identify specific targets and to project the number of contacts to be made.  Followed up on new leads and referrals resulting from field activity.  Identified sales prospects and contact these and other accounts as assigned.  Prepared presentations, proposals and sales contracts.  Established and maintained current client and potential client relationships  Identified and resolve client concerns.  Design advertising programs to match clients’ objectives  Creatively negotiated rates in accordance with Metro’s guidelines and restrictions  Sold a portfolio of Metro’s diverse branded products  Kept clear and accurate customer files in Metro’s proprietary CRM(adpoint) Show less



Unilever

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Senior Territory Manager

  • Jan 2006 - Mar 2012

  Responsible for driving business for the company (Unilever) through the maximization of share of shelf, sales, and profits.  Executed PERFECT STORE (Global Unilever Project) to drive disproportionate retail sales growth with comparison to company’s growth through implementing 6P’s of marketing in selective retail Chains / Outlets  Pre-sold and sold in new items, promotions and initiatives to all levels of store personnel  Developed and leveraged relationships with store… Show more Responsible for driving business for the company (Unilever) through the maximization of share of shelf, sales, and profits.  Executed PERFECT STORE (Global Unilever Project) to drive disproportionate retail sales growth with comparison to company’s growth through implementing 6P’s of marketing in selective retail Chains / Outlets  Pre-sold and sold in new items, promotions and initiatives to all levels of store personnel  Developed and leveraged relationships with store personnel and educate on upcoming new items, promotions and category initiatives  Led a team of 10 Field Forces to efficiently manage and ensure smooth distribution and visibility of UNILEVER products in Dhaka.  Was directly responsible for the management, planning, and administration of sales and distribution of a designated sales territory  Expanded new markets & opportunities and developed relationship in existing market to meet Sales target  Analyzed and drove various KPIs in territory level to measure business (business health check-up) like-FCS, Distribution Correction, Order vs Delivery Return, Innovation placement, Scheme execution.  Formulated new techniques of effective distribution to deliver sales growth/target  Maintained effective relationship with Distribution Center partner in order to optimize customer service levels.  Managed all aspects of customer inquiries leading to regular store visits, including initial store tours.  Improved brand visibility within territory by utilizing various in-store and on-store Point of Sale / Purchase (POS/POP) materials as per company standards. Show less Responsible for driving business for the company (Unilever) through the maximization of share of shelf, sales, and profits.  Executed PERFECT STORE (Global Unilever Project) to drive disproportionate retail sales growth with comparison to company’s growth through implementing 6P’s of marketing in selective retail Chains / Outlets  Pre-sold and sold in new items, promotions and initiatives to all levels of store personnel  Developed and leveraged relationships with store… Show more Responsible for driving business for the company (Unilever) through the maximization of share of shelf, sales, and profits.  Executed PERFECT STORE (Global Unilever Project) to drive disproportionate retail sales growth with comparison to company’s growth through implementing 6P’s of marketing in selective retail Chains / Outlets  Pre-sold and sold in new items, promotions and initiatives to all levels of store personnel  Developed and leveraged relationships with store personnel and educate on upcoming new items, promotions and category initiatives  Led a team of 10 Field Forces to efficiently manage and ensure smooth distribution and visibility of UNILEVER products in Dhaka.  Was directly responsible for the management, planning, and administration of sales and distribution of a designated sales territory  Expanded new markets & opportunities and developed relationship in existing market to meet Sales target  Analyzed and drove various KPIs in territory level to measure business (business health check-up) like-FCS, Distribution Correction, Order vs Delivery Return, Innovation placement, Scheme execution.  Formulated new techniques of effective distribution to deliver sales growth/target  Maintained effective relationship with Distribution Center partner in order to optimize customer service levels.  Managed all aspects of customer inquiries leading to regular store visits, including initial store tours.  Improved brand visibility within territory by utilizing various in-store and on-store Point of Sale / Purchase (POS/POP) materials as per company standards. Show less



Grameenphone Ltd

• Bangladesh
• Telecommunications
• 700 & Above Employee

• Customer Manager

  • Oct 2005 - Dec 2005

   Provided excellent and effective customer support  Delivered after sales service including SIM replacement, scratch card problem, call bar & unbar problem and general queries  Maintained daily stock report and monthly reports as per organizational needs  Established work schedules and procedures and coordinated activities with other work units or departments  Resolved work-related problems and prepared official reports as per organizational requirements  Provided excellent and effective customer support  Delivered after sales service including SIM replacement, scratch card problem, call bar & unbar problem and general queries  Maintained daily stock report and monthly reports as per organizational needs  Established work schedules and procedures and coordinated activities with other work units or departments  Resolved work-related problems and prepared official reports as per organizational requirements