Experience

Invenco

• New Zealand
• IT Services and IT Consulting
• 100 - 200 Employee

• Test Automation Engineer

  • Jul 2021 - Present

  Design the test infrastructure from analysis of requirements to build a robust test automation framework.Test the Hardware/Firmware developed for automation before releasing to the wider teams.Development of REST APIs to interface with test automation framework.Assist in developing standard documents, systems and procedures.Time management of development workload to ensure delivery within timeframes assigned.Information regarding upcoming deliverables gathered, documented and communicated as required.Provide technical support to wider teams for developed automation modules – hardware/software integration and user acceptance phases.Perform test activities required prior to automation deliverables.Firmware feature additions, tested and quality agreed.Testing of Hardware/Firmware/Middleware/Cloud technologies.Perform thorough RCA of identified issues tracing to origin of fault in the code to provide technical direction to development team for resolution.Close coordination with other members of the Engineering, project and test team to ensure delivery of projects within time and quality standard.Make recommendations for process improvements where appropriate.Maintain an audit trail of modification history.Support acceptance/pilot testing.Maintaining and improving area of specialist knowledge, undertaking training where appropriate.



Noel Leeming

• New Zealand
• Retail
• 500 - 600 Employee

• Tech Support Specialist (Tier 4)

  • Feb 2021 - Jul 2021

  Solving issues for Vodafone Networks all over the Waikato Region as Tier 4 Tech Team is offering Vodafone with Technical Assistance.Helping to Resolve the Escalated Technical Problems.Installing Fiber Optics and Assisting with Network Troubleshooting.Handling Commercial customer by offering them the commercial job scope and resolving the issues related to network infrastructure.Assisting Junior Team Member and making sure that the junior technician maintain the high well polished customer service. Working in a team of technicians and responsible for providing Level 4 Technical support to both on site, remotely and in customers homes.Managed incoming incidents and service requests, logged jobs and ensured all were resolved and actioned in a timely manner, and when necessary escalated more complex issues. Assisted with laptops, WIFI routers, mobile phones, printers, anti-virus, general desktop support, LAN, software and hardware installation for commercial customers.Installed, configured and built operating systems, application software and system management tools.

• Tech Solutions Specialist(Tier 3)

  • Feb 2020 - Feb 2021

  Noel Leeming is a leading retailer of appliances, electronics and technology products.Worked in a team of five technicians and responsible for providing Level 3 support to both on site, remotely and in customers homes.Managed incoming incidents and service requests, logged jobs and ensured all were resolved and actioned in a timely manner, and when necessary escalated more complex issues. Assisted with laptops, WIFI routers, mobile phones, printers, anti-virus, general desktop support, LAN, software and hardware installation for both residential and commercial customers.Installed, configured and built operating systems, application software and system management tools.Key Achievements• Successful in providing end-user problem resolution over the phone, in-person and through remote sessions for 9000+ users per year and maintained a resolution rate of 80%+• Managed to successfully meet the needs of several commercial clients including one which required the set-up of 80 laptops well within the required timeframe• Provided a high standard of technical support to several schools



Total IT Global

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• Desktop Support Technician

  • Nov 2019 - Feb 2020

  Total IT Global is a leading IT Infrastructure services and operates in 108 countries. In New Zealand tobusiness provides IT support services to Gem Visa Card and other financial service companies.Six month contract providing hardware and software set-up and support to Gem Visa Card upon the company launch in New Zealand. Worked in a team, installed new systems, reimaged systems, tested systems and addressed user tickets regarding hardware, software and networking.Assisted staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.Took customers through installing applications and computer peripherals and trained staff in systems use.Diagnosed issues, conducted remote troubleshooting, customised desktop applications to meet user needs, resolved issues and escalated problems where needed.Maintained and resolved issues on LAN/WAN and other computing equipment, ensured desktop computers interconnected seamlessly with diverse systems and fixed hardware and network connectivity issues.Key Achievements• Achieved a 95% resolution rate which was well above the average and target rates• Quickly learned and successfully worked with 400+ systems• Built a strong reputation for quickly identifying problems and finding appropriate solutions



Ciana Technologies Pty Ltd

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Android Developer

  • Sep 2018 - Nov 2018

  Cianaa Technology is a leading consulting firm specialising in security audits and governance, enterprise architecture consulting, risk and compliance.Worked in the business as part of a Manukau Institute of Technology (MIT) systems development project.Analysed 2000+ client’s requirements, validated needs and incorporated technical consideration into application design, performance requirements, accessibility and privacy.Contributed to the team and maintained high quality standards.Key Achievements• Won the MIT Diploma in Network Engineering project of the year award



Stegowl Media Labs LLP

• India
• Information Technology & Services
• 1 - 100 Employee

• Android Developer

  • Nov 2015 - Dec 2017

  Stegowl IT Company is a large IT company in India providing IT, application development and systems support to a wide range of business and corporate clients.Completed an internship which led to two years working in the application development team.Built and developed both Apple and Android applications with a particular focus on the music sector.Trained in new technical and technological requirements of projects for 5000+ clients, developed reusable and efficient code using best software development practices, completed unit testing to ensure quality before submitting to client, coordinated quality assurance, found bugs and corrected code to fix them.