Devarakonda Sandeep

Senior Product Support Specialist at CEIPAL Corp.
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Contact Information
us****@****om
(386) 825-5501
Location
Hyderabad, Telangana, India, IN

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Credentials

  • Totango Creator: Journey Builder
    Totango
    Jan, 2023
    - Nov, 2024
  • Developing Your Emotional Intelligence
    LinkedIn
    Aug, 2022
    - Nov, 2024

Experience

  • Ceipal
    • United States
    • Software Development
    • 400 - 500 Employee
    • Senior Product Support Specialist
      • Aug 2022 - Present

      Senior Product Support is responsible for customer facing aspects of the product. This includes handling incoming customer requests, escalating knowledge issues, and providing a top-notch customer experience through phone, email, and chat. Responsibilities: Handle customer support requests in a timely and effective manner Escalate issues to the appropriate team members Provide 24/7 coverage to ensure a high level of availability Work with the product managers to develop new features based on customer feedback Conduct product training sessions for customers and internal users Communicate with customers to understand their needs better Show less

  • Sitel Group
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical Support Specialist - HP Printer Voice USA & Canada
      • Nov 2021 - Jul 2022

      Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Speaking to customers to quickly get to the root of their problem. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessary parts. Managing multiple cases at one time. Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Speaking to customers to quickly get to the root of their problem. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessary parts. Managing multiple cases at one time.

  • Crescent Tax Filing, Inc.
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Senior Tax Analyst
      • Aug 2017 - Apr 2020

      Primarily responsible for tax compliance and reporting for all US-based subsidiaries and will also be responsible for tax research and analysis, as well as preparing federal and state tax. Responsibilities: Ensure timely, accurate, and complete reporting of subsidiary’s US income tax provisions in accordance with U.S. tax law (including filing of all required forms/reports related to income taxes) Perform reviews and analyses of complex or unusual transactions that may generate unusual income or expense recognition (e.g., foreign currency gains/losses) Assist in evaluating the impact of various changes in the U.S. federal income tax rates on the consolidated financial statements Prepare detailed briefing materials to support negotiations with the IRS on audit issues. Show less

  • YESMY TAX CONSULTING PRIVATE LIMITED
    • India
    • 1 - 100 Employee
    • Senior Tax Analyst
      • Feb 2016 - Aug 2017

      Responsibilities: Research and interpret complex U.S. Federal, State, local and non-US tax regulations. Collect, review and analyze data as it relates to taxes. Prepare accurate and timely personal and business income tax returns. Research issues for clients that may require various solutions. Provide appropriate solutions to problems encountered by clients. Help maintain a high level of customer service by providing answers to questions or problems encountered by clients. Show less

  • Advantage One Tax Consulting
    • United States
    • Financial Services
    • 200 - 300 Employee
    • Business Development Specialist
      • Nov 2014 - Feb 2016

      Responsible for developing and maintaining new business opportunities and relationships. Including lead qualification, customer engagement and must be able to generate leads and grow the pipeline while also nurturing existing customer relationships to increase value and revenues. Responsible for developing and maintaining new business opportunities and relationships. Including lead qualification, customer engagement and must be able to generate leads and grow the pipeline while also nurturing existing customer relationships to increase value and revenues.

Education

  • International College Of Financial Planning
    PGDFP, Financial Planning and Services
  • JNTUH College of Engineering Hyderabad
    Master of Business Administration - MBA, Finance
  • Osmania University
    Bachelor of Commerce - BCom, Computers
  • Nava Chaitanya Jr College
    CEC
  • Dowhill High School
    SSC

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