Experience

ICIB Brokerweb Insurance and Risk Advisory

• New Zealand
• Insurance
• 1 - 100 Employee

• Claims Specialist

  • Jul 2023 - Present

• Claims Administrator

  • Apr 2022 - Jul 2023

  Responsibilities:• Checking policies held by client and policy wordings to ascertain if client has a policy in place which will respond to the loss.• Requesting claims assessor/adjuster as and when required.• Recording new claims on the Company’s claims system with all documentation sent to client/insurer on the same day the claim is notified.• Managing correspondence of all the claims on daily basis.• Reviewing all existing claims and, actioning them accordingly.• Pursuing repairers and assessors in line with promised or established timelines.• Ensuring correspondence to client is professional and in keeping with national standards, as a part of the claim closure process. Show less



Genesis

• New Zealand
• Utilities
• 700 & Above Employee

• Customer Service Representative

  • Jul 2021 - Apr 2022

  Responsibilities: • Processing customer transactions (Billing) in a professional and timely manner in accordance with agreed business processes and practices that deliver to Genesis Energy’s Retail operation strategy. • Delivering quality customer service through building knowledge of core business information & applying this knowledge to maximize customer satisfaction and retention. • Building and maintaining effective working relationships across Customer Delivery and the wider business to ensure delivery of a great customer experience at the right price. • Assisting in identifying areas of continuous business improvements through analysis to improve the customer experience and Genesis Energy’s cost to serve by actioning and supporting initiatives. Show less



ACC New Zealand

• New Zealand
• Government Administration
• 700 & Above Employee

• Payment Assessor

  • Mar 2021 - Jul 2021

  Responsibilities: • Assistance in the removal of financial stress that people have when they are off work due to an injury. • Calculating and paying weekly compensation and reimburse other payments to assist our clients as they recover from accident or injury. • Approving the weekly compensation task to release the payment for the client. ACHIEVEMENTS Payment Assessor Have been appreciated several times for closing 200 tasks or Continuous Payment (Con pay) in a single working day and with an extension of the temporary contract. I was also appointed as a trainer for newcomers who joined ACC. Show less



Inghams Enterprises (NZ) Pty Ltd

• New Zealand
• Paper & Forest Products
• 1 - 100 Employee

• Production Assistant

  • Nov 2019 - Feb 2021

  Responsibilities: • Worked as a Quality Controller of the production department ensuring processing and inspecting of raw materials safely and systematically, according to a quality specification. • Managed the workforce & handled the production and hygiene in the absence of the Team Leaders, respectively. • Performed processing tasks efficiently and worked to meet individual and group targets. • Tending allocated assembly and disassembly of the line machinery. • Daily cleaning of the processing plant, ensuring cleanliness is kept to a high standard. ACHIEVEMENTS Back up Team Leader & Quality Controller: Obtained training of Production & Hygiene Team Leader of Cambridge further processing plant. Was one of the fastest performers to get this role within a span of 8 months & promoted to the role of Quality Controller after six months of working as Production Assistant. Show less



Pizza Club

• New Zealand
• Food and Beverage Services
• 1 - 100 Employee

• Club Crew

  • Sep 2019 - Nov 2019

  Responsibilities: • Meeting and greeting customers on the phone and in person. • Targeting to boost the sales of the Pizzas to generate more revenue for the business. • Assisting shift runner in preparing Pizzas and other food items for customers. • Carrying operational activities such as stock maintaining, closing tasks, and cleaning duties. • Recording sales and tracking the inventory of the products daily. Responsibilities: • Meeting and greeting customers on the phone and in person. • Targeting to boost the sales of the Pizzas to generate more revenue for the business. • Assisting shift runner in preparing Pizzas and other food items for customers. • Carrying operational activities such as stock maintaining, closing tasks, and cleaning duties. • Recording sales and tracking the inventory of the products daily.



Sarla General Store

• Thane, Maharashtra, India

• Purchasing Manager

  • Sep 2015 - May 2019

  Responsibilities: • Managing & ordering stocks from the distributor and wholesale market. • Carry market R&D to check the availability of new products & their prices. • Building and maintaining customer relationships to promote the business. • Targeting to increase overall sales of the products to increase the revenue of the business. • Tracking products, transactions & inventories for smooth management of the business with daily reconciliation of cash receipts. Responsibilities: • Managing & ordering stocks from the distributor and wholesale market. • Carry market R&D to check the availability of new products & their prices. • Building and maintaining customer relationships to promote the business. • Targeting to increase overall sales of the products to increase the revenue of the business. • Tracking products, transactions & inventories for smooth management of the business with daily reconciliation of cash receipts.



J.P. Morgan

• United States
• Financial Services
• 700 & Above Employee

• Reconciliation Specialist

  • Jul 2013 - Jul 2015

  Responsibilities: • Completion of operational balancing & reconciliations and identification of breaks of client accounts. • Investigation of breaks to source them to the correct resolver groups, matching of breaks, monitoring the aged breaks queue, and drive closure. • Performs routine inquiries and research with regular and ad hoc reporting. • Coordinating with internal business partners and processing hubs. • Conducting Team meetings regularly and discussing weekly performance, ensuring to maintain the standard of the firm. ACHIEVEMENTS Reconciliation Specialist I was part of the Swaps Migration process which involved transferring the funds from Mumbai to the Dallas team for which I was rewarded with recognition and incentives. Show less



Swiftomatics Solutions

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Associate

  • Jun 2011 - Jun 2012

  Responsibilities: • Primarily responsible for the firm’s Customer relationship management for B2B yellow page listings. • Managed all the firm’s memberships and subscriptions. • Managed & updated the firm’s web directory listings with a workforce of 10 people under my supervision. ACHIEVEMENTS Senior Associate If anyone can close a deal for a subscription, I can. In my time of employment in the BPO I have signed on new business listings on a day-to-day basis and exceeded my sales targets by 10% in consecutive months for which I was promoted as the senior associate of the company. Show less