Experience

Anchor by Panasonic

• India
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Area Service Manager

  • Feb 2023 - Present



Orient Electric

• India
• Manufacturing
• 700 & Above Employee

• Assistant Manager

  • Nov 2021 - Jan 2023



Hindware Home Innovation Limited

• India
• Appliances, Electrical, and Electronics Manufacturing
• 200 - 300 Employee

• Area Service Manager

  • Sep 2019 - Oct 2022



TTK Prestige Ltd

• Manufacturing
• 700 & Above Employee

• Area Service Manager

  • Jan 2010 - Sep 2019

  • Leading Service Vertical and responsible for Service Strategy Implementation, Service Delivery, After Sales Service through Value Added Services and Market Feedback & Satisfaction. • Leading a strong team of 16 members & 5 Authorized Service Centers. • Service Delivery: Monitoring & controlling TAT (Turn around Time) for service calls, Open Calls Analysis . • Administration & Back office support: Monitoring working of back office support staff for strong follow up with service providers, happy calling to customers, targets & results oriented reports for KRA/KPIs, data/records analysis. • ASC (authorized service Centre) appointment, grooming & performance monitoring. • Responsible for Technical, troubleshooting, Installations, Soft Skills and Product Training. • Inventory & Spare parts management: under warranty replacement procedures, monitoring indents, orders & stock level at ASPs to smoothen service deliverance. • Relationship & feedback: To visit dealers, builders, projects, key customers for feedbacks, inputs & queries to gain their confidence & maintaining relationship with organization. Show less



Suzlon Group

• India
• Renewable Energy Semiconductor Manufacturing
• 700 & Above Employee

• Service Engineer

  • Feb 2008 - Jan 2010

  • Looking after Overall services of Wind Turbine Generators at Western India Region. • Actively Involved in New projects and Modification of WTG. • Involved in Development of Systems related to Services of WTG. • Involved in establishments of New NDT Systems for inspection of WTG. • Handle team of service mechanic and resolve the issue with in time frame. • Looking after Overall services of Wind Turbine Generators at Western India Region. • Actively Involved in New projects and Modification of WTG. • Involved in Development of Systems related to Services of WTG. • Involved in establishments of New NDT Systems for inspection of WTG. • Handle team of service mechanic and resolve the issue with in time frame.