Devang Agrawal
Customer Success Manager at BusinessOnBot- Claim this Profile
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Bio
Dr. Nusrath unnisa
Devang is a very dynamic and versatile student. His passion for finance is unimaginable. Very keen on learning and always inquisitive. His interaction always brought new learning to the class. He is meticulous in everything he does. A dedicated, goal-oriented and definitely recommendable. I wish good luck to Devang. God bless!
Dr. Nusrath unnisa
Devang is a very dynamic and versatile student. His passion for finance is unimaginable. Very keen on learning and always inquisitive. His interaction always brought new learning to the class. He is meticulous in everything he does. A dedicated, goal-oriented and definitely recommendable. I wish good luck to Devang. God bless!
Dr. Nusrath unnisa
Devang is a very dynamic and versatile student. His passion for finance is unimaginable. Very keen on learning and always inquisitive. His interaction always brought new learning to the class. He is meticulous in everything he does. A dedicated, goal-oriented and definitely recommendable. I wish good luck to Devang. God bless!
Dr. Nusrath unnisa
Devang is a very dynamic and versatile student. His passion for finance is unimaginable. Very keen on learning and always inquisitive. His interaction always brought new learning to the class. He is meticulous in everything he does. A dedicated, goal-oriented and definitely recommendable. I wish good luck to Devang. God bless!
Credentials
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Introduction to Data Analytics for Busines
CourseraJul, 2020- Nov, 2024
Experience
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BusinessOnBot
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India
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Information Technology & Services
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1 - 100 Employee
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Customer Success Manager
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Oct 2022 - Present
1. Worked in client support team for almost 9 months where day to day work included resolving clients queries and issues, educating them about the product and best practices. 2. Been all time 100% performer by timely and accurately resolving the support tickets. 3. Single Handedly handled the entire support team at times of less or no man power. 4. Developed strategies on areas of improvement for support team. 5. Training and guiding new joiners in the team. 6. Working as product specialist since July'23 which includes product training to clients, manage client account and building strategies for the clients to increase their overall sales from the service. 7. Working with product, design and tech team to convey customer feedback, new features and increase overall customer experience. Show less
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Comdex
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Singapore
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Blockchain Services
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1 - 100 Employee
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Product & Operations Associate
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Mar 2022 - Jul 2022
1. Active research on various Defi projects in the cosmos ecosystem and in the overall Defi space. 2. Worked on the documentation of the various Comdex products. 3. Communicating with the technical and designing team for various product design suggestions and implementations. 4. Keeping track of the project statuses and developing the road map for future projects. 1. Active research on various Defi projects in the cosmos ecosystem and in the overall Defi space. 2. Worked on the documentation of the various Comdex products. 3. Communicating with the technical and designing team for various product design suggestions and implementations. 4. Keeping track of the project statuses and developing the road map for future projects.
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Clear
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India
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Software Development
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700 & Above Employee
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Customer Support Manager
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Feb 2021 - Oct 2021
• Handled inbound and outbound calls to provide customer support and resolve their queries. • Reduced customer churns by solving their unresolved queries and issues and improved customer satisfaction in the long term • Achieved the key performance metrics with an overall customer satisfaction rating of more than 4.5 out of 5. • Helped the customers to understand the company’s product and how to navigate the Cleartax GST software. • Educated the customers on good and service tax (GST) and assisted in filing their GST returns through Cleartax software on time. • Improved the product by advising the product team on necessary changes and updates as per customer requirements. • Worked in high pressure environment and been proactive during GST return due dates for customer satisfaction and growth of the company. Show less
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NoBroker.com
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India
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Real Estate
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700 & Above Employee
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Relationship Manager
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Aug 2020 - Oct 2020
• Assisted the customers in getting their dream home as per their requirements in cities like Mumbai, Pune and Bangalore. • Actively followed up with customers and property owners and builders to provide better service. • Built a long term and healthy relationship with the customers for better customer experience and repeated sales for the company. • Worked under team environment with high pressure which included proper coordination, cooperation and reporting. • Assisted the customers in getting their dream home as per their requirements in cities like Mumbai, Pune and Bangalore. • Actively followed up with customers and property owners and builders to provide better service. • Built a long term and healthy relationship with the customers for better customer experience and repeated sales for the company. • Worked under team environment with high pressure which included proper coordination, cooperation and reporting.
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The Leading Solutions
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Delhi, India
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Finance and Marketing
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Dec 2019 - Jan 2020
2 months internship at The leading solutions. It was an exposure to all the departments of the company which includes sales and marketing, HR and Finance. 2 months internship at The leading solutions. It was an exposure to all the departments of the company which includes sales and marketing, HR and Finance.
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Education
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2017 - 2020
Alliance University
Bachelor of Business Administration - BBA, Business Administration and Management with Finance as specialization -
2006 - 2017
Delhi Public School, Varanasi
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