Devan Lawson
IT Service Desk Manager at Technik, Inc- Claim this Profile
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Bio
Credentials
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Comptia Security +
CompTIA
Experience
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Technik, Inc
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United States
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Software Development
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1 - 100 Employee
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IT Service Desk Manager
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Feb 2014 - Present
Daily management of Service Desk staff, overseeing escalation to proper technical channels, project management for IT Service Desk, reporting and forecasting to aid in staffing management, process improvement and training. Daily management of Service Desk staff, overseeing escalation to proper technical channels, project management for IT Service Desk, reporting and forecasting to aid in staffing management, process improvement and training.
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IP Network Solutions
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IT Services and IT Consulting
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1 - 100 Employee
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Active Directory Coordinator
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Mar 2010 - Feb 2014
Managing group policies and updates to all systems connected to the network to maintain network and information security. Managing group policies and updates to all systems connected to the network to maintain network and information security.
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Technical Resource Specialist. Technical Analyst
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Jan 2007 - Jan 2009
with duties to train internal staff and end users, working with staff and end users in different countries including Canada, England, Australia, France, Africa, Brasil and Argentina. Following ITIL guidelines for incident management, change management, and service life cycles for internal networks and in-house applications. Rio Tinto IS&T 2006 – 2007 Application Management. Portal Configuration Specialist with duties to co-manage in house web based portal application; involving customer relations, design and testing of customer requirements, and incident management. Show less
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