Experience

JACKSON COUNTY PHYSICAL THERAPY LLP

• United States
• Medical Practices
• 1 - 100 Employee

• Front Office Supervisor

  • Sep 2019 - Present



Plano Orthopedic & Sports Medicine Center

• United States
• Medical Practices
• 1 - 100 Employee

• Medical Assistant

  • Mar 2015 - Sep 2019

  o Verify patient information by interviewing patient, recording medical history and confirming purpose of visito Counsel patients by transmitting physician's orders, questions about surgery, and injury preventiono Apply plaster splints and fiberglass casts according to doctors’ orderso Verifying rooms are well stocked, organized, and properly cleanedo Manage equipment operations by following operating instructions, troubleshooting breakdowns, performing preventive maintenance, and calling for repairso Organize, complete, and deliver disability paperwork for patients after injury or surgeryo Work alongside the providers and advanced practitioners to optimize billing (i.e. ICD10 and CPT knowledge)o Promptly answer patient questions via phone and patient portal Show less

• Front Office/Front Office Lead

  • Mar 2015 - Sep 2019

  o Aid in workflow analysis to improve clinical efficiencyo Oversee patient intake to ensure proper documentation prior to visito Supply exceptional customer service to all customers o Oversee auditing patient records for billing purposeso Project co-manager on implementing a customized patient intake programo Strategically co-manage implementation of patient portal protocols o Administer front office policies and procedureso Create and maintain patient portal access for new and existing patients. Show less



Pediatric Associates of Dallas

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Front Office Representative

  • Oct 2013 - Mar 2015

  o Compiled and recorded medical charts, reports, and correspondence o Interviewed patients to complete insurance and privacy forms o Received insurance co-pay payments and post amounts paid to patient accounts o Scheduled patient appointments, check-ups and physician referrals o Answered telephones and direct calls to appropriate staff o Compiled and recorded medical charts, reports, and correspondence o Interviewed patients to complete insurance and privacy forms o Received insurance co-pay payments and post amounts paid to patient accounts o Scheduled patient appointments, check-ups and physician referrals o Answered telephones and direct calls to appropriate staff



Alpha Lock Security

• United States
• Facilities Services
• 1 - 100 Employee

• Administrative Assistant/Dispatcher

  • May 2013 - Oct 2013

  o Answered a multi-line phone system and directed calls to the appropriate sales representative. o Scheduled and efficiently routed technicians to appropriate service requests o Monitored GPS system to ensure technicians are in assigned areas o Effectively communicated with customers and technicians to ensure their needs were being met o Called and collected all outstanding balances as well as sending appropriate written notices o Intake client quote requests, provide estimates to the Team Leader, and with approval, deliver quotes to the client Show less



Daryl Flood Moving and Storage

• United States
• Transportation/Trucking/Railroad
• 100 - 200 Employee

• Relocation Coordinator

  • May 2012 - Aug 2013

  o Managed moves from inquiry to closing o Actively managed files to Daryl Flood standards o Ensured client records on company computer system are accurate o Proactively assisted clients with all queries o Responded to any customer issues or complaints with quality assurance o Managed phone, email, and daily tasks in a timely manner o Coordinated 3rd party needs with appropriate vendor. o Managed moves from inquiry to closing o Actively managed files to Daryl Flood standards o Ensured client records on company computer system are accurate o Proactively assisted clients with all queries o Responded to any customer issues or complaints with quality assurance o Managed phone, email, and daily tasks in a timely manner o Coordinated 3rd party needs with appropriate vendor.



Azalea Orthopedics & Sports Medicine Clinic

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Graduate Assistant Athletic Trainer

  • Aug 2011 - May 2012

  o Evaluated athletic injuries o Maintained proper paperwork for injury and insurance purposes o Assisted in the proper education of student athletic trainers o Communicated with coaches on assessment and treatment of athletic injuries o Sports include: Football, Soccer, Tennis, Basketball, Baseball, Volleyball o Evaluated athletic injuries o Maintained proper paperwork for injury and insurance purposes o Assisted in the proper education of student athletic trainers o Communicated with coaches on assessment and treatment of athletic injuries o Sports include: Football, Soccer, Tennis, Basketball, Baseball, Volleyball