Software Engineer

• May 2022 - Present

Solutions Engineer

• Oct 2021 - May 2022

Associate Global Forwarding Agent

• Jun 2021 - Oct 2021

Electronic Sales Associate

• Apr 2019 - Jun 2021

- Aggregate customer needs in order to perform sales - Increased sales of insurance on devices from 15% to 25% in the past year. - Used knowledge of networking to verify 4k feed was connected to Cisco switches - redid cat6 cabling and worked with network support team to verify connections were in place. -Used AS400 to implement an inventory management process during department planning and preparation. - Aggregate customer needs in order to perform sales - Increased sales of insurance on devices from 15% to 25% in the past year. - Used knowledge of networking to verify 4k feed was connected to Cisco switches - redid cat6 cabling and worked with network support team to verify connections were in place. -Used AS400 to implement an inventory management process during department planning and preparation.

Computer Repair Technician

• Aug 2017 - Feb 2019

- Decreased computer repair turn around time and established our location as having a customer-centric atmosphere. - Troubleshooting client issues with devices and giving hands on instructions. - Ordered inventory and communicated expectations to clients in a timely manner helping to verify when part orders and inventory would arrive. - Decreased computer repair turn around time and established our location as having a customer-centric atmosphere. - Troubleshooting client issues with devices and giving hands on instructions. - Ordered inventory and communicated expectations to clients in a timely manner helping to verify when part orders and inventory would arrive.

Advanced Repair agent

• Mar 2015 - Jul 2017

- Effectuated sales for service plans to secure returning clientele - Virus removal, installation of new hardware, and local backups all while consistently hitting turnaround time goals and exceeding customer expectations. - Creation of work orders to communicate with central repair depot describing in detail all aspects of the device - Effectuated sales for service plans to secure returning clientele - Virus removal, installation of new hardware, and local backups all while consistently hitting turnaround time goals and exceeding customer expectations. - Creation of work orders to communicate with central repair depot describing in detail all aspects of the device

Junior IT Consultant

• Feb 2015 - Mar 2015

- Provided support for workstations and networking equipment - Utilized Cisco based systems and verified that workstations were setup properly - Assisted in making sure that the warehouse office move was successful - Provided support for workstations and networking equipment - Utilized Cisco based systems and verified that workstations were setup properly - Assisted in making sure that the warehouse office move was successful

IT Intern

• Jul 2014 - Dec 2014

- Troubleshooting software, active directory, and networking - WIM deployment of Windows 8.1 for workstations - Utilize TigerPaw ticketing system to manage support tickets - Troubleshooting software, active directory, and networking - WIM deployment of Windows 8.1 for workstations - Utilize TigerPaw ticketing system to manage support tickets