Experience

Superior Market Research

• Market Research
• 1 - 100 Employee

• Contact Center Operations

  • Feb 2009 - Present

  • Simultaneously oversee and manage quotas for multiple market research projects • Work closely with the President and other management staff; attend project briefings and present accurate project status reports to clients • Effectively manage the staff to ensure production levels are attainable and timely to meet clients' goals • Identify and communicate potential obstacles to president and other management staff to drive resolutions • Mentor project managers with research projects from kick off to final presentation • Guide and train staff to ensure quality data and valid work to clients • Handle sample management and data collection process efficiently and effectively • Conduct onsite, in person, phone, and online interviews with C-Suite executives and high- end healthcare professionals Show less



Jackson Associates Research

• United States
• Market Research
• 1 - 100 Employee

• Project Director

  • Mar 1998 - Feb 2008

  • Managed, coordinated, and implemented multiple market research projects from fruition through final presentation on budget, while successfully cultivated strong relationships with clients and cross functional internal resources • Acted as the primary contact for clients throughout project life-cycles while directing a staff of contact center agents and managers • Contacted clients proactively to finalize project specifications and provided consultative updates throughout the project life-cycle • Provided timely value-added consultation, and proactively addressed and troubleshoot obstacles with both internal and external clients to avoid potential bottleneck situations • Coordinated and directed company data collection activities to client specifications • Followed assurance procedures to ensure quality, integrity, security, and confidentiality Show less