Experience

Goodwill of Western and Northern Connecticut, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Employment Specialist

  • Oct 2020 - Present

  Identify new participant referrals from the Bureau of Rehabilitation Services and The Bureau of Education and Services for the Blind.Schedule and conduct intakes to initiate program services to help individuals secure and maintain competitive employment. Develop, implement, and monitor Individual Service Plans and monitor the progress of each individual on the caseload. Identify and develop job sites in the community based on the individual needs, abilities and preferences. Educate employers regarding the various services offered by the department. Provide on-site job coaching support to individuals receiving services. Compile end of the month billing, verifying and calculating expenses on the invoices provided by the funding sources and inputting the final calculations into excel. Show less



Faneuil Inc

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Call Center Representative

  • Feb 2019 - Sep 2020

  Taking phone calls and enrolling consumers in health coverage under the laws of HIPAA and the ACA. Working with daily high call volume inbound calls while maintaining exceptional consumer satisfaction and first call resolution and for data entry. Working independently and collaboratively with team members Taking phone calls and enrolling consumers in health coverage under the laws of HIPAA and the ACA. Working with daily high call volume inbound calls while maintaining exceptional consumer satisfaction and first call resolution and for data entry. Working independently and collaboratively with team members



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Feb 2018 - Jan 2019

  Accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash is maintained, excellent telephone tact and diplomacy, Written, verbal, and interpersonal communication skills with supervisors, peers, and customers, maintaining positive attitude. Accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash is maintained, excellent telephone tact and diplomacy, Written, verbal, and interpersonal communication skills with supervisors, peers, and customers, maintaining positive attitude.



Taco Bell

• United States
• Restaurants
• 700 & Above Employee

• Food Service Manager

  • Jun 2015 - May 2018

  My responsibilities include, greeting customers. Catering to customers needs and being able to answer any question. Problem solving. Operating the cash register to process payment for meals. Opening and closing store if needed. Cleanliness. My responsibilities include, greeting customers. Catering to customers needs and being able to answer any question. Problem solving. Operating the cash register to process payment for meals. Opening and closing store if needed. Cleanliness.