Clinical Social Worker

• Apr 2023 - Present

Care Connector

• Jan 2023 - Present

COVID Case Investigator/ Case Management

• Jul 2020 - Present

• Employ dynamic communication and interpersonal skills, cultural competency/ sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds. . Complete Intake Assessments to help with safety planning and basic needs assessment • Perform job duties by utilizing HIPAA guidelines, and company confidentiality policies and procedures • Provide patient with COVID-19 health education, per local protocols. • Obtain and document detailed information regarding patient diagnosis, demographics, COVID-19 symptoms and their onset date, clinical course, underlying medical conditions, and other risk factors. Excellent written and verbal communication skills • Review clinically documented and patient’s self- reported COVID-19 symptom history to determine the timeframe when the patient was infectious and not under isolation. Work with the patient to identify close contacts during the contact elicitation window, including household members, co-workers, and others who might have been exposed. • Assess patient’s ability to safely and effectively self-isolate at home, with adequate water, food, prescription medicines, and other necessities. Identify barriers to necessary interventions and facilitate appropriate referrals, per local protocols. Collaborating with Care coordinators to help with the situation. • Ensure monitoring of patients during self- isolation—signs/symptoms—via interviews/surveys sent to the case until their isolation period is over. • Being tech savvy and able to multitask using multiple software systems and tools for project management at the same time such as Qualtrics, Panviva, Genesys while communication with other team members via teams on Microsoft and Zoom. Ability to work in a fast-paced environment • Sound, ethical and independent decision-making ability and consistent with medical protocols, ability to work independently and meet timelines Show less

Chief Executive Officer

• Jun 2016 - Present

• Provide an empowering environment for battered women and children through, a mentoring guide, social services and advocacy • Responsible for completing mental health and intake assessments to determine an individual’s needs for services, send out referrals and supports, eligibility, level of care or related outcome • Host community enrichment events to bring awareness to the speak out and stop the violence cause, excellent organizational skills and attention to detail • Provides one-on-one coaching, and resources focused on personal and professional development. • Collaborates with local agencies to provide culturally relevant action steps for community. • Raise awareness through implementation of CBT, mindfulness, self-care, and self-love strategies through a holistic healing approach • Ability to collect data, define problems, establish facts, and draw valid conclusions through information gathered during our monthly community workshops . Implementation of domestic violence victims and survivors' safety planning . Community Outreach . Plan/Implement/Create budget for each grant year . Lead Team Meetings & implement trainings . Grant Writing . Host Community Fundraisers . Lead Marketing Campaigns • Assists patients and families with information regarding social, economic and emotional aspects and makes necessary referral to social work, financial counseling or educational resources. Is a resources person to patients and families • Assist with getting families in housing, shelter, or transitional housing • Medical Insurance assistance Show less

Restorative Practice Facilitator

• Oct 2016 - Dec 2019

Give direct services to students by advocating, empowering, and encouraging integrity as well as teamwork. My focus is behavior and discipline. The Restorative Practices Facilitator shall serve, as the coordinator for restorative practices campus wide, shall inform the school administration of identified trends and challenges with regard to campus discipline, and shall serve as the facilitator with regard to the schools implemented Positive Behavior Intervention Supports (PBIS).

Counseling Internship for Walden University Masters of Social Work Program (250 Hours)

• Feb 2017 - May 2017

• Assist with transitioning middle school 8th graders to high school 9th graders, short class orientation lectures • Mentoring Students with conflicts K-8th Grade • Working with groups and individual students regarding organization, attendance, anger, and self-harm • Referral to outside sources DCS, Southern Arizona Mental Health • Assist with classroom lessons 6-8th with the focus on career and career planning and character building • Parent Teacher Conferences • Works with the MTSS coordinator to help implement academic and behavior plans for Students and Teachers to abide by Show less

Student Success Specialist for the African American Student Services Department

• Oct 2016 - May 2017

• Providing academic, behavior, and mentoring support for K-8 students at Booth-Fickett Magnet School, and Elementary student mentoring support at Steele. • Academic support for students who are performing low and who are on the MTSS team • 1:1 for students to be able to catch up on assignments during elective class periods, or get additional help with homework or class work that they may not understand • Sitting in on classroom lectures, evaluating my students to see if they are doing what they need to do by staying on task, asking for help, and paying attention• Students who are performing at a lower level are required to check in with me more frequently to make sure they are turning in assignments on time, and do what they are suppose to• Assigning weekly grade checks to monitor low risk students grades • Plans, coordinates, and develops student/family mentor programs to increase student academic and social achievement • Provide learning support and guidance to African American students through mentoring, teaching assistance and other methods • Implements several types of mentoring opportunities in 1) 1:1 and 2) small group and Mentoring partnerships to build positive relationships with organizations to support academic, cultural, and social experiences for students • Serve as a conduct for connecting students, families and schools with community resources• Increase the number of positive role models students are able to connect with, and to learn about careers, leadership skills, and furthering education by bringing in outside guest speakers • Conducting conflict restoratives • Parent contacts • Planning Department Field Trips for Booth-Fickett Girls in Real Life Situations (G.I.R.L.S.) Group • Coordinating STEM Events Show less

Case Manager Assistant (CMA) for Departments Orthopedics and DOU

• Apr 2015 - Aug 2015

• Explores avenues of discharge planning. • Demonstrates knowledge of human behavior and counseling skills as they relate to patient and staff needs. • Documents in Alscripts information and events as they occur. Maintain verbal and written communication with physician, staff, and family regarding discharge planning process. Notes signed (with name and title) and dated with each entry into the discharge planning record. • Implements innovative discharge planning when needs are out of the ordinary or resources unavailable. Utilizes insurance plan's case management for planning, if available. • Assists patients and families with information regarding social, economic and emotional aspects and makes necessary referral to social work, financial counseling or educational resources. Is a resources person to patients and families • Assists physicians in transferring patients to other facilities. Coordinates exchange of information, records, transportation and notifications. Documents activities in Discharge Planning notes. • Educates medical and nursing staff on discharge planning for continuity of care. Lower level of care; i.e., role of HHC, SNF, REHAB, etc. Interprets Medi-care, Medi-Cal, IMS, private insurance and HMO's as they pertain to discharge planning. Show less

Medical Support Assistant -CALL CENTER

• May 2014 - Mar 2015

• Scan medical records for Health Information Management • Answer phones and greet patients 140-170 calls per day (CALL Center) • Perform basic clerical duties • Perform data entry to input patient information • Schedule/cancel patient appointments as needed • Scheduling consults • Assist with back office functions • Ordering and renewing patient medications • Checking tracking and scanning systems • Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines • Using computers to develop and track documents, forms and reports; receipt and distribution of mail; and processing time and attendance reports. • Daily use of VISTA, TRM, and CPRS to access patient information • Support and maintain work with the healthcare group • Use of Advance medical terminology on a daily basis • Communicate orally and written between staff, patients and families in order to meet program objectives (Preparing Patient reports in various formats and presenting data) • Demonstrates interpersonal skills and customer service standards such as communication, courtesy, and discretion when working and interacting with internal/external customers • Knowledge of procedures for receiving and following through on patient requests for treatment • Manage priorities and coordinate work in order to complete duties within required time frames and ability to follow-up on pending issues • Critical thinking, problem solving social, social responsibility as well as ethics. • Patient and Provider Billing and Inquires • Admitting, outpatient services, appointment setting • Accurately inputs data requiring follow-up appointments, tests, and information to patients informing them of clinic appointments • Train new call center hires on work processes, policies, and regulations- includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment Show less

Lead Preschool Teacher

• Aug 2013 - May 2014

● Teach children ages 2 years old to use words and developmental milestones social cognitive physical. ● Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work ● Checks and orders supplies, following-up to ensure stock is available to meet the needs of the unit and informing appropriate personnel if items are unattainable ● Works independently by setting priorities and demonstrates self-motivation ● Potty Train ● Administrative duties (filing, copying, faxing, answering phones, updating children’s attendance sheets) ● Critical thinking, problem solving social, social responsibility as well as ethics ● Create and implement lesson plan. ● Communicate orally and written between staff, patients and families ● Organizing and conducting recreational activities. ● Ability to administer Treatment to children who are on current medications ● Communicate with people from a variety of background with varying levels of understanding and with varying types and degrees of physical/mental disabilities. ● Implementing lesson plans preparing activities calendars, maintaining attendance records, and providing information concerning schedules and activities; ● Duties such as setting up areas for games, and other organized group recreational activities. Show less

Intern Administration Clerk-120+ hours

• Jan 2013 - May 2013

● Used Child Plus Program to input & research confidential client information ● Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports ● Responsible for tallying data records (time sheets, attendance, mileage submissions) ● Ability to make appointments in a clinical setting ● Learning thee importance of organization and documentation for a nonprofit-organization ● Filing (alphabetical, numerical, chronological ● Maintain established databases/ Answers phones ● Post data, records updating and preparing reports ● Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work ● Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process ● Assisting clerks in administrative duties Checks and orders supplies, following-up to ensure stock is available to meet the needs of the unit and informing appropriate personnel if items are unattainable verifying and updating demographics and insurance information ● Preparing Sending out and receiving mail orders ● Maintaining professional relationship with staff and ability to communicate effectively and professionally with employees at varying grade levels ● Ethics Show less

Assistant Teacher Intern

• Aug 2012 - May 2013

● Supervise pre-K children ● Direct face-to-face customer service and telephone customer service ● Provides the customer with consistent information according to established policies and procedures ● Help create and implement lesson plans ● Assist Lead Teachers with evaluating children and undergraduate interns ● Handles conflict and problems in dealing with the customer constructively and appropriately ● Checks and orders supplies, following-up to ensure stock is available to meet the needs of the unit and informing appropriate personnel if items are unattainable ● Administrative duties (filing, copying, faxing, answering phones, updating children’s attendance sheets) ● Protects printed and electronic files containing sensitive data Show less