Experience

Independent Scentsy Consultant

• Manufacturing
• 100 - 200 Employee

• Director

  • jul. 2011 - - nå

  I lead a group of 97 (and constantly growing) independent consultants nationwide. My responsibilities include coordinating monthly meetings for my group. Gathering and analyzing data and preparing reports for members of my downline. I utilize Scentsy's ERP software to manage my business needs through a back office. I lead a group of 97 (and constantly growing) independent consultants nationwide. My responsibilities include coordinating monthly meetings for my group. Gathering and analyzing data and preparing reports for members of my downline. I utilize Scentsy's ERP software to manage my business needs through a back office.



Girl Scouts of Kentucky's Wilderness Road

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Membership Specialist

  • mar. 2013 - sep. 2013

  • Develop, evaluate & implement membership, volunteer & program recruitment plan to recruit & retain members to achieve goals in assigned service area of 6 counties. • Establish relationships with community leaders & organizations• Seek opportunities for collaborative programs in innovative settings. • Program & Training Delivery• Ensure support services are delivered to Service Units & Troops.• Evaluate, interpret, & implement actions based on relevant data on operations in service areas.• Ensure approved grant and outreach programs are accomplished effectively• Make speaking engagements in community settings to acquaint people with organization.• Provide accurate & timely data for membership monitoring • Ensure security and confidentiality of all Council records• Provide reports & data for management/board reporting & other reports as requested.• Contribute to community or professional organizations as a representative• Promote & support Council fund development programs.• Provide & ensure professional, superior customer service to all internal and external customers, members, volunteers, staff and other community contacts.• Provide administrative support to the Center Director & Director of Volunteer Management Knowledge/Experience• Recruiting, developing, and training volunteers and members• Working Knowledge of: Windows, Office, Outlook and ability to learn new data management systems (Personify). • Experience in public speaking, community/organization development and collaboration, data-based decision-making, grant & outcome related programming.Skills & Abilities• Exceptional relationship building skills, interaction with volunteers & community• Strong skills in planning, organizing, executing with attention to detail• Professional verbal and written communication• Prepare & deliver persuasive presentations• Strong time management skills• Ability to work in a team environment, and independentlyTravel - up to 80% as required



Ashland Credit Union

• Compliance Specialist

  • aug. 2008 - aug. 2009

  As a compliance specialist at Ashland Credit Union, my primary responsibilities included verifing insurance policies, force-placing insurance, providing insurance companies with payoff information, processing insurance checks, submitting claims for disability insurance, auditing loan documents for completion and accuracy. I also assisted the document retention specialist with retrieving outstanding loan documents, and scanning and filing loan documents. I assisted the title compliance specialist with securing liens on automobile loans and releasing liens. I assisted the VP of Compliance on additional tasks as needed.



ISU - Midland Agency

• Personal Lines Agent

  • nov. 2007 - aug. 2008

  I started working at Midland Insurance Agency as the receptionist. After a few short months, I was promoted to personal lines agent. I served and maintained 1,200 accounts, processed endorsements, created a marketing campaign that resulted in increased cross-sell policies and ensured long-term customer relationships to increase by 3 -5 years.I met with regional sales representatives from multiple insurance companies to discuss co-branding advertisements, continuing education classes to improve efficiency and effectiveness and problems with company website functionality.I developed a training manual that encompassed the policies and procedures of the office.



AT&T Wireless

• Customer Service Representative / Technical Support Representative

  • jan. 2005 - jan. 2007

  Handled customer questions, complaints and billing inquirieswith courtesy and professionalism to resolve customer issues with one call.Offered alternative solutions when appropriate with the primary objective being customer retention.Made financial decisions to protect and collect revenues and adjustments to customer accounts.Used mechanized systems to initiate and complete service orders and handle customer requests.Made recommendations according to customer needs on features, accessories, upgrades and rate plans.CWA Union Member