Experience

Town of Vienna, VA Government

• United States
• Government Administration
• 1 - 100 Employee

• Fiscal Technician II

  • Dec 2020 - Present

  Analyzed, reviewed, and corrected billing data for quarterly billing, delinquent billing, and final billing every month. Generated and uploaded said billing for bill printing to ensure timely receipt of bills by all customers.Formulated and implemented billing adjustments and payment plans for customers with problems ranging from leaks to inadequate cash flow. Implemented a new method of tracking adjustments to ensure faster approval and application to customer accounts.Provided constant customer service assistance to residents with any issues they had, including: comprehension of billing policies, IT help with our website and payment portal, location of possible leaks, and causes of unusually high water usage.Assisted with the application for and advertisement of two new Covid-19 grants from the State of Virginia to all eligible customers. Tracked customer data, adjusted off qualifying amounts, and assisted in the final reporting.Updated delinquent accounts for submission to SODC while certifying, tracking, and finalizing payments as they came in.Generated reports for annual audits, rate studies, the annual budget, and town council meetings.Notarized different documents for town residents and employees as needed.Coordinated with department of public works to set up appointments, smooth transition to new Munis software, improve tracking of water shut offs, and the transition to new meter scanning hardware.Worked closely with fellow employees and external vendors to smooth the transition to Munis-19. Tested changes to the software and reported fixes that needed to be made.Tested and managed the roll-out of new water and sewer bills.Trained multiple co-workers in water and sewer tasks like service order entry and completion.

• Fiscal Technician I

  • Feb 2018 - Dec 2020

  Administrative responsibilities entailed answering and directing questions from customers both in person and via telephone. Assisted in assembling the town’s annual budget packet by: collecting data from various departments and web sources, designing the budget cover along with most internal graphs and charts, and formatting all documents to ensure a cohesive and visually attractive final product.Regularly updated the town’s financial records (Budget amendments, Journal entries, Dog tags, Parking tickets, online bill payments) through Munis Live software.Entered Invoices and purchasing requisitions for the finance department.Assisted with various research projects for the town’s finance department, including contacting other Virginia towns regarding their Virginia Main Street Program and coordinating with furniture suppliers.Cross-trained in water and sewer department to assist during employee absences.



Harrisonburg International Festival

• United States

• Intern/Coordinator of Social Services

  • Sep 2016 - Sep 2016

  Contacted sponsors to gather and organize advertising information. Vetted and directed social service organizations. Contacted sponsors to gather and organize advertising information. Vetted and directed social service organizations.



Department of State

• United States
• Government Administration
• 1 - 100 Employee

• Intern

  • Feb 2016 - Apr 2016

  Worked within the Bureau of European and Eurasian Affairs in the Office of Eastern European Affairs. I specifically engaged in research and data representation for the Special Projects Unit. Researched and wrote about topics including: hostage situations, humanitarian aid, and government leadership. This sometimes involved utilizing online resources to translate Ukrainian and Russian news articles. Analyzed data to create infographics and charts that were used to visualize and predict trends and influence policy. Some products were provided for D.o.S. leaders, including Vice President Biden and Secretary Kerry. Updated and maintained the office SharePoint site to facilitate organization and ease of access.



Virginia Pool Services

• United States
• 1 - 100 Employee

• Lifeguard

  • Jun 2015 - Aug 2015

  Maintained written records of pool business. Provided customer service and maintained pool cleanliness. Worked individually and as a team to ensure patron safety. Maintained written records of pool business. Provided customer service and maintained pool cleanliness. Worked individually and as a team to ensure patron safety.



Hollister Co.

• United States
• 1 - 100 Employee

• Sales Associate

  • Jun 2014 - Jan 2015

  Handled check out and returns. Engaged with customers to provide assistance, diffuse tension, and assist with locating the correct products. Maintained store appearance. Handled check out and returns. Engaged with customers to provide assistance, diffuse tension, and assist with locating the correct products. Maintained store appearance.