Customer Support Supervisor

• Feb 2022 - Present

Customer Support Executive

• Jul 2021 - Feb 2022

Sales Representative

• Dec 2016 - Jun 2021

• Daily communication and management of incoming customer requests • Introducing the organization’s products or services to customers in order to follow up with further steps of the sales process • Achieve sales targets and call management quotas on a personal or team level • Providing consulting customer support, identifying and evaluating customer needs in order to achieve satisfaction • Managing of customer complaints, providing of appropriate solutions and alternatives within time margins, subsequent following-up of the issue to confirm its resolution • Implementing the company’s commercial policy to contribute to corporate growth • Cross-functional collaboration with several departments within the company Show less

Private lessons / homeschooling

• Jan 2009 - Jul 2020

• Schedule and plan individual tutoring sessions for elementary, secondary, high school students students • Work with students to improve their skills in certain subjects such as Chemistry, Mathematics, Physics and Biology • Ensure meeting health, safety and relevant insurance requirements and work in line with child protection regulations • Schedule and plan individual tutoring sessions for elementary, secondary, high school students students • Work with students to improve their skills in certain subjects such as Chemistry, Mathematics, Physics and Biology • Ensure meeting health, safety and relevant insurance requirements and work in line with child protection regulations

Tourism Shop management

• May 2016 - Oct 2016

• Customer service, focusing on customer experience and activities that are aligned with business and sales goals • Daily revenue and expenses reporting, monitoring the inventory of the store • Assisting the Store Owner in designing and implementing strategies to attract customers • Customer service, focusing on customer experience and activities that are aligned with business and sales goals • Daily revenue and expenses reporting, monitoring the inventory of the store • Assisting the Store Owner in designing and implementing strategies to attract customers

Ticket sales and validation

• Jan 2014 - Dec 2015

• Serving in a sales and customer service role assisting customers with game ticket purchases. • Welcoming everyone at the entrance of the game to give fans a great game day experience and wanting to come back for future games • Operating effectively in a high traffic environment • Serving in a sales and customer service role assisting customers with game ticket purchases. • Welcoming everyone at the entrance of the game to give fans a great game day experience and wanting to come back for future games • Operating effectively in a high traffic environment

F&B Management

• Jun 2012 - Aug 2015

• Head of kitchen organization, directly responsible for all kitchen functions including food purchasing, preparation and maintenance of quality standards; sanitation and cleanliness • Inventory management & accounting • Head of kitchen organization, directly responsible for all kitchen functions including food purchasing, preparation and maintenance of quality standards; sanitation and cleanliness • Inventory management & accounting