Desmond Wong
IT Helpdesk Analyst at Servite College- Claim this Profile
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English -
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Chinese Native or bilingual proficiency
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Malay Elementary proficiency
Topline Score
Bio
Credentials
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CCNA Routing and Switching
Cisco -
CCNA Security
Cisco
Experience
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Servite College
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Australia
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Primary and Secondary Education
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1 - 100 Employee
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IT Helpdesk Analyst
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Sep 2017 - Present
- Provide Level 1 and 2 support; face to face; telephone and through the helpdesk system- Provide ICT support to Staff and Students - Maintain and support of Microsoft and other end user technologies - Developing ask.servite Helpdesk system- Developing LibGuides, a content management system to curate knowledge and share the information between staff, students and Servite Community. - Enhancing the usage of Library’s resources and content for Servite Community - Provide Level 1 and 2 support; face to face; telephone and through the helpdesk system- Provide ICT support to Staff and Students - Maintain and support of Microsoft and other end user technologies - Developing ask.servite Helpdesk system- Developing LibGuides, a content management system to curate knowledge and share the information between staff, students and Servite Community. - Enhancing the usage of Library’s resources and content for Servite Community
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Grocery Assistant
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Feb 2014 - Present
- Involved in stock control and management - Stocking shelves with merchandise - Assisting shoppers to find the goods and products they are looking for - Answering quires from customers - Responsible dealing with customer complaints - Attaching price tags to merchandise - Receiving and storing the delivery of large amounts of stock- Keeping up to date with special promotions and putting up displays - Involved in stock control and management - Stocking shelves with merchandise - Assisting shoppers to find the goods and products they are looking for - Answering quires from customers - Responsible dealing with customer complaints - Attaching price tags to merchandise - Receiving and storing the delivery of large amounts of stock- Keeping up to date with special promotions and putting up displays
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Cleaner
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2012 - 2013
- Maintaining high standards of cleanliness and hygiene in all office areas- Operate the backpack vacuum as per instruction manual- Completion of tasks in certain amount of time given - Maintaining high standards of cleanliness and hygiene in all office areas- Operate the backpack vacuum as per instruction manual- Completion of tasks in certain amount of time given
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Education
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2014 - 2016
Curtin University
Bachelor of Technology (B.Tech.), Computer System and Networking -
2012 - 2013
Curtin College
Diploma of Information Technology, Information Technology
Community
