Experience

CYBER1 Solutions - South Africa

• South Africa
• Computer and Network Security
• 100 - 200 Employee

• Security Engineer

  • Dec 2020 - Present

  Develop, execute and track the performance of security measures to protect information and network infrastructure and computer systems. Identify, define and document system security requirements and recommend solutions to management. Configure, troubleshoot and maintain security infrastructure software and hardware. Install software that monitors systems and networks for security breaches and intrusions. Monitor systems for irregular behavior and set up preventive measures. Plan, develop, implement and update company’s information security strategy. Educate and train staff on information system security best practices Show less



YOLO Telecoms

• South Africa
• Information Technology & Services
• 1 - 100 Employee

• Senior IT Engineer

  • Jun 2018 - Dec 2020

  Provide Pro-Active support to customers Ensure daily that servers, network, and backups are running Deal with any escalations from the helpdesk Server, switch, firewall setup and installations Assist customers with new solutions/new technology Assist junior staff with training/guidance and knowledge transfer Provide Pro-Active support to customers Ensure daily that servers, network, and backups are running Deal with any escalations from the helpdesk Server, switch, firewall setup and installations Assist customers with new solutions/new technology Assist junior staff with training/guidance and knowledge transfer



Vox Telecom

• South Africa
• Telecommunications
• 700 & Above Employee

• • Nov 2017 - Jun 2018

  Auditing and Reviewing of client IT environmentsSolution design and Technology Roadmap planWifi assessmentsCustomer sales engagements Cost saving and technology refreshesPresentation of alignment strategiesAligning business process with IT functionsQuarterly/annual review of implemented solutionsAd-hoc Senior supportRegional Support

• • Mar 2016 - Nov 2017

  Provide onsite audits and site scopes for new project installationsCollecting and configuring of stock allocated to new projects Installing and configuring of new and existing equipment for projectsCompiling project plans and giving timelines for proposed installations Sales interaction regarding project requirements Understanding client needs, eg. Backup, Home and Afterhours Support Server checks Stand by Support for project clients during implementation phase Updating of new client documentation Compiling and completing of hand over documentation Show less

• • Jan 2016 - Mar 2016

  Serve as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on proceduresResolving new and upcoming computer issuesNetworkingRemote Desktop SupportBackup/RecoveryHardware RepairsEmail AssistanceInternet AssistanceOnsite Client SupportResolving new and upcoming computer issuesAnti-Virus management Show less