Desmond Patel
Service Desk Manager at AustralianSuper- Claim this Profile
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Bio
Jason East
Desmond was one of my direct reports at IAG. Desmond was a great support as the IAG Service Centre went through some significant change. A change in the ways of working, toolset, ITIL maturity program and how service was being delivered to the IAG business. Des always had a can do attitude, he was great at managing the Service Centre staff and taking them on the change journey. I had a high level of trust in Des and his ability to think outside the box and to execute on things that needed to be delivered.
Jason East
Desmond was one of my direct reports at IAG. Desmond was a great support as the IAG Service Centre went through some significant change. A change in the ways of working, toolset, ITIL maturity program and how service was being delivered to the IAG business. Des always had a can do attitude, he was great at managing the Service Centre staff and taking them on the change journey. I had a high level of trust in Des and his ability to think outside the box and to execute on things that needed to be delivered.
Jason East
Desmond was one of my direct reports at IAG. Desmond was a great support as the IAG Service Centre went through some significant change. A change in the ways of working, toolset, ITIL maturity program and how service was being delivered to the IAG business. Des always had a can do attitude, he was great at managing the Service Centre staff and taking them on the change journey. I had a high level of trust in Des and his ability to think outside the box and to execute on things that needed to be delivered.
Jason East
Desmond was one of my direct reports at IAG. Desmond was a great support as the IAG Service Centre went through some significant change. A change in the ways of working, toolset, ITIL maturity program and how service was being delivered to the IAG business. Des always had a can do attitude, he was great at managing the Service Centre staff and taking them on the change journey. I had a high level of trust in Des and his ability to think outside the box and to execute on things that needed to be delivered.
Credentials
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ITIL V3 Foundation
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ITIL V3 Service Offerings and Agreements
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ITIL Ver 3 Operational Support and Analysis
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ITIL Ver 3 Planning, Protection and Optimization
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ITIL Ver 3 Release, Control and Validation
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Prince2 2017 Foundation Certificate
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Experience
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AustralianSuper
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Australia
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Financial Services
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700 & Above Employee
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Service Desk Manager
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Oct 2021 - Present
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Mazda Australia Pty Ltd
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Australia
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Automotive
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200 - 300 Employee
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IT Support Manager
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Mar 2020 - Sep 2021
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UniSuper
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Australia
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Financial Services
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700 & Above Employee
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Service Centre Manager
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Jun 2016 - Oct 2019
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Tata Consultancy Services
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India
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IT Services and IT Consulting
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700 & Above Employee
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Service Centre and Customer Experience Manager at AGL
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Dec 2014 - Mar 2016
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IAG
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Australia
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Insurance
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700 & Above Employee
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Jun 2012 - Dec 2014
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Apr 2007 - Jun 2012
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Jan 2004 - Apr 2007
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CGU Insurance
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Australia
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Insurance
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700 & Above Employee
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Systems Support Analyst
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Nov 2002 - Jan 2004
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Synchronised Solutions
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Melbourne, Australia
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IT Consultant
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May 2001 - Oct 2002
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British Airways Executive Club
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Melbourne, Australia
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Systems Support/Database Administrator
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Mar 1996 - Feb 2001
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Community
