Experience

Agero, Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Total Case Specialist/Kia Connect Specialist

  • Mar 2023 - Present

• Customer Service Representative

  • Jul 2021 - Mar 2023

  • Assist Customers with roadside assistance services such as vehicle tows, fuel delivery, tire changes, battery jumps, etc.• Coordinate payments and service agreements from both Customers and service providers.• Customer follow up and support• Service partner billing and troubleshooting support.• Usage of Vm Ware for virtual remote access of a workstation desktop.• Usage of Avaya phone for calling of both Customers and Service partners.• Usage of Microsoft applications such as Microsoft word and Microsoft Teams for authorizations of payments and services.



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Jul 2020 - Sep 2022

  • Perform all check-in and check-out tasks • Manage online and phone reservations • Inform customers about payment methods and verify their credit card data • Register guests collecting necessary information (like contact details and exact dates of their stay) • Welcome guests upon their arrival and assign rooms • Provided information about hotel, available rooms, rates and amenities • Respond to clients’ complaints in a timely and professional manner • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests • Upsell additional facilities and services, when appropriate • Maintain updated records of bookings and payments



Family Dollar

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Aug 2018 - Oct 2020

  • As a Family Dollar Assistant Store Manager you will be responsible for providing exceptional service to our customers • A key priority includes assisting the Store Manager in the daily operation of the store • Under the direction of the Store Manager, you will also be responsible for maintaining inventories, store appearance and completing daily paperwork • Greets and assists customers in a positive, approachable manner • Answers questions and resolves customer inquiries and concerns • Maintains a presence in the store by providing excellent customer service • Ensures a clean, well-stocked store for customers • At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures • Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store • Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts • Supports Store Manager in loss prevention efforts • Assumes certain management responsibilities in absence of Store Manager • Follows all Company policies and procedures