Import Coordinator

• Feb 2017 - Present

Shipping Specialist

• 2016 - Present

It is the world’s leading distributor and provider of comprehensive supply chain management services to the global aerospace industry. • Analyze customers’ needs to determine and deliver outstanding customer service in the processing of orders accurately; order picking, labelling, and shipping. • Prepare shipping, delivery and invoicing documentation and record/input all information in the system. • Participate in year end and general inventory procedures with 95% accuracy. • Responsible for control of data management for all customer profiles and maintain all shipping records. • Receive, record and validate incoming shipments to work orders. • Trouble shoot issues arising from defective items. • Undertake investigations and resolve customer related issues. Show less

Custom Liaison Manager

• 2008 - 2016

A freight forwarding, customs agent and ocean freight operations dealing with domestic and international shipments. • Successfully established/managed domestic and international ocean/air import, freight and customs agent clearance to maintain superior customer service levels. • Liaised with Custom Appraisers, Brokers, Vendors and Suppliers by building strong relationships to ensure smooth operations for access to permits, schedules and to monitor fraud actions. • Developed new business for the organization. • Responsible for end to end management of clients' domestic and international shipping including rate auditing, carrier mediations and troubleshooting. • Managed and monitored day-to-day aspects of bookings, shipping documentation, tracking, tracing and billing for import and export ocean shipments to meet customer needs. • Allocated and recorded resources and movements on the transport planning system. • Managed and developed a team of 5 people; engaging, motivating and maintaining effective and positive relationships by providing timely feedback to create a culture of team work and foster team cohesiveness resulting in resolution of issues and fewer conflicts. Reviewed performance and assisted them toward achieving business, professional and personal development objectives. • Involved in continuous improvements by reviewing existing procedures and processes and establishing and implementing new work procedures. • Maintained subject matter expert status on government regulations. • Reviewed weekly shipping reports to ensure key performance indicators (KPI’s) were met/exceeded. • Communicated regularly with Custom Brokers to ensure proper custom tariff classifications were in place. Show less

Supervisor

• 1996 - 2008

It is the flag carrier airline of the Netherlands. • Supervised the ticketing/reservation services and was the singular contact/Trainer for offices in the country. • Managed/coached a team of 7 employees; reviewed performance and achievement of business objectives. • Reviewed and developed business processes to enhance service levels. • Monitored fraud activities to ensure compliance with guidelines. • Reviewed and resolved customer complaints/issues with a focus on quality improvement. • Proactively identified impact and implication of events and issues on launching of new policies and managed ambiguous situations in unstructured environments. • Subject matter expert on product and process knowledge of major Airlines. • Generated reports on Connectivity Charts, Net Revenue Graphs, Forward booking, Marketing Analysis Systems, Market intelligence, Agents intelligence, Passenger sales per flight Show less