Experience

IT Contractor

• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Support, Deployments

  • May 2012 - Present



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Field Services for Seton Family of Hospitals

  • 2012 - 2015

• Field Services for Seton Family of Hospitals

  • 2012 - 2015



Ideal Software Systems, Inc

• FEC Customer Support Specialist

  • Sep 2011 - May 2012

  Deal directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle inquiries and complaints. Perform customer verifications. Process orders, forms, applications and requests. Direct requests and unresolved issues to the designated resource. Manage customers' accounts. Keep records of customer interactions and transactions Record details of inquiries, comments and complaints. Record details of actions taken. Manage administration. Communicate and coordinate with internal departments. Follow up on customer interactions. Show less



Peavey Electronics Corporation

• Developmental Manufacturing Engineer

  • Jun 2010 - Aug 2011

  Evaluates manufacturing processes by designing and conducting research programs; applying knowledge of product design, fabrication, assembly, tooling, and materials; conferring with equipment vendors; soliciting observations from operators. Develops manufacturing processes by studying product requirements; researching, designing, modifying, and testing manufacturing methods and equipment; conferring with equipment vendors. Improves manufacturing efficiency by analyzing and planning work flow, space requirements, and equipment layout. Assures product and process quality by designing testing methods; testing finished- product and process capabilities; establishing standards; confirming manufacturing processes. Provides manufacturing decision-making information by calculating production, labor, and material costs; reviewing production schedules; estimating future requirements. Prepares product and process reports by collecting, analyzing, and summarizing information and trends. Provides manufacturing engineering information by answering questions and requests. Maintains product and company reputation by complying with government regulations. Keeps equipment operational by coordinating maintenance and repair services; following manufacturer's instructions and established procedures; requesting special service. Maintains product and process data base by writing computer programs; entering data. Completes design and development projects by training and guiding technicians. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Show less