Experience

Avionte Staffing Software

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• IT Customer solutions advisor

  • Jan 2023 - Present

  • Deliver outstanding customer service to maintain strong client relationships using professional and clear communication. • Efficiently manage and prioritize IT support tickets using Zendesk ticketing system. Responding to customer questions and concerns. Helping customers troubleshoot technical problems with the software. • Aid colleagues in providing accurate answers to client requests by using training knowledge and materials such as knowledge base articles. • Exercise logical judgement to properly assess client requests, thoroughly analyze cases to determine the scope of an inquiry or reported issue and gather vital information from clients to continue troubleshooting efforts. • Maintain in-depth product knowledge by reviewing documented help articles and internal training. • Navigate common computer hardware, productivity applications, and basic networking knowledge such as utilizing a VPN and configuring an RDP connection. Show less



Infosys

• India
• IT System Custom Software Development
• 1 - 100 Employee

• Senior Technical Support Specialist

  • Jul 2022 - Jan 2023

  • Successfully completed and obtained CompTIA certification • Manage incident and service requests using Snow ticketing application • Demonstrate working knowledge of TCIP/IP vs OSI models • Create code using Python application to assist my team with debugging errors • Configure and maintain virtual private network when conducting team meetings • Assist clients with setting up routing and switches • Demonstrate strong working knowledge of current Microsoft based operating systems • Assist my team and clients with IP addressing and configuration • Aid clientele in insuring network security and providing troubleshooting resolutions Show less



LaborWorks, Inc.

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Senior Staffing Specialist

  • Jul 2021 - Jul 2022

  ● Completed fulfillment processes and led the branch's recruiting activities by taking candidates through each phase of the application and placement process. ● Reviewed employment applications and interviewed applicants to evaluate work history, skills, education, training, job skills, compensation needs, and other qualifications ● Informed an applicant of job responsibilities, compensation, work schedules, working conditions, policies, safety procedures, and other information. ● Dispatched qualified applicants to client organization, and follow up with client on employee performance ● Demonstrated good people skills(compassion, empathy, patience, friendliness) when working with colleagues and workers Show less



U.S. Bank

• United States
• Legal Services
• 1 - 100 Employee

• Senior Personal Banker

  • Dec 2019 - Mar 2021

  ● Performed account maintenance activities including updating member contact and personal information. ● Mentored Personal Bankers on a day-to-day basis. ● Processed routine and complex financial transactions for members quickly and accurately complied with regulations and guidelines. ● Offered products and services for U.S. financial sales primarily via inbound calls to existing customers in a centralized environment. ● Digital awareness and advocate – guided customers through self-service options and helped troubleshoot issues. ● Discussed and assessed a wide range of personal financial needs and recommended and offered products and services that exceed customer needs. Show less