Marketing & Social Media

• Aug 2023 - Present

Assistant Manager - Sales & Customer Service

• Feb 2022 - Sep 2022

• Manage and supervise a team of 40 consultants with diverse talents and responsibilities. • Coordination of quality and productivity of the customer service team. • Assist the Senior Manager to ensure quality customer service. • Monthly tracking of sales/service performance and conduct employee reviews. • Improve productivity through ongoing process improvement. • Conduct monthly performance conversations including 1:1 meetings and reviews. • Manage employee performance… Show more • Manage and supervise a team of 40 consultants with diverse talents and responsibilities. • Coordination of quality and productivity of the customer service team. • Assist the Senior Manager to ensure quality customer service. • Monthly tracking of sales/service performance and conduct employee reviews. • Improve productivity through ongoing process improvement. • Conduct monthly performance conversations including 1:1 meetings and reviews. • Manage employee performance and engagement. • Evaluate employee performance and identify training needs. • Leverage data, reporting and analytics to assess operational effectiveness. • Ensure that team addresses customer inquiries promptly and professionally. • Manage employee recruitment & training. Show less • Manage and supervise a team of 40 consultants with diverse talents and responsibilities. • Coordination of quality and productivity of the customer service team. • Assist the Senior Manager to ensure quality customer service. • Monthly tracking of sales/service performance and conduct employee reviews. • Improve productivity through ongoing process improvement. • Conduct monthly performance conversations including 1:1 meetings and reviews. • Manage employee performance… Show more • Manage and supervise a team of 40 consultants with diverse talents and responsibilities. • Coordination of quality and productivity of the customer service team. • Assist the Senior Manager to ensure quality customer service. • Monthly tracking of sales/service performance and conduct employee reviews. • Improve productivity through ongoing process improvement. • Conduct monthly performance conversations including 1:1 meetings and reviews. • Manage employee performance and engagement. • Evaluate employee performance and identify training needs. • Leverage data, reporting and analytics to assess operational effectiveness. • Ensure that team addresses customer inquiries promptly and professionally. • Manage employee recruitment & training. Show less

Senior Banking Associate

• Sep 2020 - Jan 2022

• Provide high quality sales support. • Work with Team Managers and colleagues to ensure that Service Standards are met. • Selected to drive performance improvement of Outbound team to achieve a high performance culture (Feb 2021-May 2021) • Coordinate with other departments of the Bank to improve existing processes and to ensure client requests are executed in a timely manner. • Senior Customer Service Representative since 2018 (ATL) • End to end follow-up with excellent… Show more • Provide high quality sales support. • Work with Team Managers and colleagues to ensure that Service Standards are met. • Selected to drive performance improvement of Outbound team to achieve a high performance culture (Feb 2021-May 2021) • Coordinate with other departments of the Bank to improve existing processes and to ensure client requests are executed in a timely manner. • Senior Customer Service Representative since 2018 (ATL) • End to end follow-up with excellent problem solving skills. • Timely resolution of complaints. • Adhere to local regulations and programs around ‘Treating Customers Fairly'. • Adhere to all relevant processes and procedures of the Group Compliance Policy and internal controls. • Meet client expectations in terms of efficiency, accuracy, timeliness and professionalism. • Received many commendations for the service provided.

Banking Associate

• Sep 2015 - Sep 2020

• Manage Premier, Advance, Mass and corporate customers. • Provide high quality customer service with zero negative complaints. • Perform other responsibilities as instructed by the management • Perform all client inquiries and requests in an effective and a timely manner. • Perform all account maintenance activities requested by customers and management • Operate network computers/systems which are necessary to handle financial transactions • Work with the team to ensure that… Show more • Manage Premier, Advance, Mass and corporate customers. • Provide high quality customer service with zero negative complaints. • Perform other responsibilities as instructed by the management • Perform all client inquiries and requests in an effective and a timely manner. • Perform all account maintenance activities requested by customers and management • Operate network computers/systems which are necessary to handle financial transactions • Work with the team to ensure that standards set in Service Level Agreements are being met for all assigned tasks. • Work with other departments of the corporation to improve existing processes and to ensure client requests are executed in a timely manner.

Personal Banking Advisor

• May 2013 - Sep 2015

• Inquire about client’s financial situation and provide assistance accordingly. • Assist the customers with applying and processing of credit card products. • Meet the given targets

Graduate Trainee

• Jan 2011 - Apr 2011

• Study and Assist all the functions operated by the Marketing department, CPC • A thesis was written on reducing the transportation cost. • Study and Assist all the functions operated by the Marketing department, CPC • A thesis was written on reducing the transportation cost.