Experience

DragonTech88

• Hong Kong
• Software Development
• 1 - 100 Employee

• Relationship Specialist

  • Jul 2022 - Present

  • Developing solid relationships with existing and future clients and partners of the business. • Keep records and documentation of providers and clients being onboarded and ensure all internal records and documentation are organized. • Collaborate with the Business Development Manager to produce monthly reports to illustrate the performance of the business and to provide key insights that will ensure growth and continuous improvement. •Maintaining a deep knowledge of company products and services. •Ability to build and maintain strong client and business relationships. •Researching and pursuing new business opportunities. •Identifying clients needs and requirements and proposing suitable solutions. Show less



NOTO - 360 Fraud and Compliance

• Bulgaria
• Financial Services
• 1 - 100 Employee

• Customer Success Manager

  • Sep 2021 - Jul 2022

  • Work hand-in-hand with a team of product managers, development teams and other departments, to deliver the best-in-class product solutions for the clients. • Provides internal and external trainings on the company products. • Prepares or translates documentation for the clients. • Reports bugs and suggest improvements though the different departments of the company. • Highly organized and able to evaluate and prioritize clients demands. • Very strong communication skills and ability to act as main point of contact for the clients. • Knowledge of online payments, anti-fraud, anti-money laundering, KYC, and compliance. • Pre-sales support – perform demos of the company product. • Organizational skills including attention to detail and multi-tasking skills. Show less



TELUS International Bulgaria

• Bulgaria
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist with Spanish and English

  • May 2019 - Sep 2021

  Provides technical support, technical guidance and response to incidents and security events, escalates issues when required, and follows up in a timely manner.

• Web Hosting and Web Maintenance Support with Spanish and English

  • Jan 2019 - May 2019

  Assists Facilities and Operations staff with various maintenance activities, and supports various operations services and processes.



TELUS International Bulgaria

• Bulgaria
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Game Support Specialist with Spanish and English

  • Aug 2015 - Oct 2018

  Listen and respond to customer queries via e-mail. Provide accurate, valid and complete information to the client’s requests and identify and assess customer’s needs to achieve satisfaction. Listen and respond to customer queries via e-mail. Provide accurate, valid and complete information to the client’s requests and identify and assess customer’s needs to achieve satisfaction.