Experience

passcon GmbH

• Germany
• IT Services and IT Consulting
• 100 - 200 Employee

• Analyst and Quality Checker

  • Nov 2021 - Present



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Learning and Quality Assurance Specialist

  • Dec 2018 - Oct 2021

  Delivering refreshment trainings for procedural updates. Evaluating calls (QA) and providing feedback for the LOBs (Level 1, 2 and 3). Coaching and developing Action Plans for under-performers. Direct contact with client and involvement in procedural updates and training material updates. Daily floor support for the above mentioned LOBs. Supporting agents during "on the job training". Reporting training completion and class statistics. Creating and updating skill-checks on the online MG learning platform.

• Transaction Due Diligence Analyst

  • Oct 2018 - Dec 2018

  Conduct in-depth interviews with customers. Perform investigative research and financial analysis on customer's activity. Identify and report different types of fraud, AML, ECDD, CDD, KYC, Sanction countries, transactions Due Diligence and other illegal transfers.

• Transaction Holds Specialist

  • Oct 2017 - Dec 2018

  Working with transactions that are under review for further investigation for preventing cunsumers of frauds, AML and other illegal transfers. Responsible for following all compliance, internal and external regulations.

• Customer Care Representative

  • Mar 2016 - Oct 2017



"GT Kary" Ltd

• Senior Travel Consultant

  • May 2015 - Mar 2016

  Organizing activities for "GT Kary" Ltd.; passanger transport (preliminary routes) – group organizing, coordination, client communication Organizing activities for "GT Kary" Ltd.; passanger transport (preliminary routes) – group organizing, coordination, client communication



Bilateral Chamber of Commerce Bulgaria-Romania

• Bulgaria
• International Trade and Development
• 1 - 100 Employee

• Assistant

  • 2014 - 2015

  Assistant at Bilateral Chamber of Commerce Bulgaria-Romania (BCCBR) – organization and coordination of activities concerning special events, forums and workshops, coordination and communication aiming to popularize and commercialize. Management of commercial and media campaigns, programe and module planning, technical layout and equipment, participant registration, etc. Assistant at Bilateral Chamber of Commerce Bulgaria-Romania (BCCBR) – organization and coordination of activities concerning special events, forums and workshops, coordination and communication aiming to popularize and commercialize. Management of commercial and media campaigns, programe and module planning, technical layout and equipment, participant registration, etc.



JobRight.Careers associate

• Translator

  • 2014 - 2015

  Business website translations from Romanian to Bulgarian and English. Management of a commercial campaign for Bulgaria, as well as a campaign aiming to attract customers and users. Business website translations from Romanian to Bulgarian and English. Management of a commercial campaign for Bulgaria, as well as a campaign aiming to attract customers and users.



STILPLAST 2002

• Secretary

  • 2009 - 2009

  Mail keeping, offer documents prepration, organization concerning meetings and conferences, FAX and telephone utilization. Mail keeping, offer documents prepration, organization concerning meetings and conferences, FAX and telephone utilization.



EOS Matrix Bulgaria

• Skipper

  • 2008 - 2008

  Worked with database and specialized software, tracking down debtors using personal information, customer communication. Worked with database and specialized software, tracking down debtors using personal information, customer communication.