Experience

Angel Oak Capital Advisors, LLC

• United States
• Investment Management
• 1 - 100 Employee

• Employee Relations Manager

  • Nov 2021 - Present



Angel Oak Home Loans LLC

• United States
• Financial Services
• 1 - 100 Employee

• Executive Assistant

  • May 2013 - Nov 2021

  Provide primary executive-level administrative support to Managing Partners, President, CFO and senior executives including: maintaining calendars, arranging and coordinating meetings, managing incoming and outgoing communications, prepare and process expense reports, screening phone calls and emails to resolve routine and complex inquiries, review contracts for accuracy, prepare for signatures, and notarize; draft letters and emails and compose correspondence, coordinate travel arrangements, take minutes at all executive meetings, act as liaison between senior executives, managers, and internal/external clients; organize and coordinate corporate events; manage leases and rent schedules for corporate and branch locations; office administration of corporate office; office administration of branch locations; assistance in on boarding new hires; screen employee expense reports for accuracy and to ensure they meet company policies; travel liaison with company travel agency to ensure company policies are followed by employees; process invoices including cost allocations; account management of corporate vendors; assist in coordination of opening new branches, relocation of branches, and closing branches. Executive assistance is provided to all companies within Angel Oak Companies. Show less



Integrated Strategic Solutions

• Nashville, TN

• Sales and Product Trainer; Curriculum Designer

  • 1995 - 1998

  Provided wireless training on products and services to sales executives and customer service representatives with major carriers throughout the United States. Provided wireless training on products and services to sales executives and customer service representatives with major carriers throughout the United States.



Cingular Wireless

• Orlando, FL

• Telemarketing Project Manager

  • Aug 1993 - Nov 1993

  Selected by senior executives to launch Central Florida's first telemarketing center including: hiring and management of staff, sales and training development, identification of product suite, development and management of product distribution. Selected by senior executives to launch Central Florida's first telemarketing center including: hiring and management of staff, sales and training development, identification of product suite, development and management of product distribution.



Cingular Wireless

• Authorized Agent Channel Support Manager

  • 1991 - 1993

  Developed strategies for results in partnership with agent principals and their key leaders. Provided a "Train the Trainer" approach to agent leadership-education in all areas that touched the agent's business. Managed the proper execution and management of account information and management systems, co-op utilization, brand adherence, advertising program standards and product/services. Reviewed contracts to ensure legal requirements were in compliance. Maintained open communications with market and regional leadership regarding changes in the indirect channel, development of marketing strategies and competitive issues. Accountable for achieving sales targets and maximizing productivity. Show less

• National Retail Channel Support Manager

  • Mar 1989 - Mar 1991

  Managed 42 national retail stores in the Central Florida Region including: sales and product raining, marketing and collateral distribution, product expert and liaison, customer service escalations, marketing promotions and incentives. Provided Train the Trainer approach to agent leadership-education driver/facilitator in all areas that touched the retailer's business.



Cingular Wireless

• Orlando, FL

• Regional Customer Service Manager

  • 1987 - 1989

  Provided on-site customer service for national, government and multi-line accounts including: resolution of billing discrepancies, technical service failures, presidential complaints, and internal manager escalations. Provided regional "Save" services for multi-line accounts. Managed regional customer service surveys to ensure customer service satisfaction. Partnered with national and government sales executives to acquire new business. Provided on-site customer service for national, government and multi-line accounts including: resolution of billing discrepancies, technical service failures, presidential complaints, and internal manager escalations. Provided regional "Save" services for multi-line accounts. Managed regional customer service surveys to ensure customer service satisfaction. Partnered with national and government sales executives to acquire new business.