Experience

EasyRent.com

• United Kingdom
• Hospitality

• Customer Service Representative

  • Aug 2015 - Present

  Creating leading-edge customer support solutions to improve customer service and ensure that quality and service exceed customer expectations in support of our online communities mission and goals, while providing best-in-class service across the U.S. Creating leading-edge customer support solutions to improve customer service and ensure that quality and service exceed customer expectations in support of our online communities mission and goals, while providing best-in-class service across the U.S.



Boca Raton Resort & Club, A Waldorf Astoria Resort

• Customer Service

  • May 2011 - Mar 2015

  Dating back to the times when PGA professionals Sam Snead and Tommy Amour held positions on staff, this exclusive golf resort has always sought to offer a unique, exclusive and exceptional year-round golf experience. -Provided optimal customer service to Member and Guests -Rendered professional advice, opinions, assistance, and services and promoted the interests of the company in providing service to the guest. -Performed duties and meet requirements for tournaments, club rentals, and services with the Head Golf Professional and Assistant Professionals. -Assisted in other departments as needed and ensured to attend monthly departmental meetings. Show less



Gaylord Entertainment Company

• United States
• Hospitality
• 700 & Above Employee

• Customer Service Representative

  • Jun 2008 - Apr 2011

  Gaylord Entertainment owns and operates Gaylord Hotels, an award-winning collection of luxury resorts and convention centers built to meet the needs of the large groups and meetings market. -Provided guests with extraordinary and unforgettable business and leisure experiences. -Gained a reputation for easily accommodating even the largest of groups and for providing flawless service -Provided strong customer relationships and ever-growing brand loyalty to help Gaylord Hotels obtain a remarkably high level of future bookings across the brand. Show less



West and Company

• United States
• Software Development

• Account Manager

  • May 2006 - Jun 2008

  West is a company with major emphasis on customer acquisitions and retention. Our focus is to connect our customers and clients to the financial solutions they need. -Worked with all levels of staff to obtain service goal attainment -Responsible for securing confidential customer data, up-grading programs and customer relations West is a company with major emphasis on customer acquisitions and retention. Our focus is to connect our customers and clients to the financial solutions they need. -Worked with all levels of staff to obtain service goal attainment -Responsible for securing confidential customer data, up-grading programs and customer relations