Desiret Hernández

Customer Service Specialist & Administrative Assistant at Fine Spices Brands LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Orizaba, Veracruz, Mexico, MX

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Bio

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Credentials

  • YouScan Onboarding
    YouScan Social Listening 🇺🇦
    Feb, 2023
    - Nov, 2024
  • Fundamentos de la gestión de proyectos
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Canadian Food Safety Certification
    SafeCheck Learning & Certification
    Sep, 2022
    - Nov, 2024

Experience

  • Fine Spices Brands LLC
    • United States
    • Restaurants
    • 1 - 100 Employee
    • Customer Service Specialist & Administrative Assistant
      • Jan 2023 - Present

      -Handle an average 15 English daily inbound phone calls from customers (reservations, sales, complaints, pricing information) -Provide solutions to costumers complaints by mail or over the phone. -Attend feedback and comments on social media platforms (Google, Open table, Trip Advisor, and Yelp) -Make weekly review reports through YouScan -Obtained quotes from new and current suppliers while negotiating for wholesale products in the USA and Mexico. -Handle an average 15 English daily inbound phone calls from customers (reservations, sales, complaints, pricing information) -Provide solutions to costumers complaints by mail or over the phone. -Attend feedback and comments on social media platforms (Google, Open table, Trip Advisor, and Yelp) -Make weekly review reports through YouScan -Obtained quotes from new and current suppliers while negotiating for wholesale products in the USA and Mexico.

  • King County Library System
    • United States
    • Libraries
    • 400 - 500 Employee
    • Student Volunteer
      • Mar 2022 - Present

      Spanish tutor by helping Latin adults in the USA without studies. I supported them with lessons and homework. Spanish tutor by helping Latin adults in the USA without studies. I supported them with lessons and homework.

  • Cafiver S.A. de C.V.
    • Mexico
    • Food and Beverage Services
    • 100 - 200 Employee
    • Analista del laboratorio central
      • Jan 2019 - Feb 2021

      -Physicochemical analysis on soluble coffee ( pH, density, acidity, moist, °Brix) -Caffeine and Carbohydrates analysis on soluble, beans and decaffeinated coffee by liquid chromatography (HPLC) -Ochratoxin analysis in green coffee -Validation of an analytical method by quantifying sulfites in soluble coffee -Following the Official Methods of Analysis (AOAC) -Quality system and regulations (ISO and FSC 22000, HACCP) -Safe manufacturing/lab practices -Good manufacturing / lab practices -Cleaning and hygiene verifications -Calibration of analytical balances Show less

  • Fundación Dr. Hernandez Zurita I.B.P
    • Volunteer Administrative Assistant
      • Jun 2017 - Aug 2017

      -Demonstrations to customers all the services provided by the Pharmaceutical foundation stocklist -Creating cleaning forms to follow the hygiene standards -Costumer satisfaction survey Manuals for process optimization -Demonstrations to customers all the services provided by the Pharmaceutical foundation stocklist -Creating cleaning forms to follow the hygiene standards -Costumer satisfaction survey Manuals for process optimization

Education

  • Universidad Veracruzana
    Engineer's degree, Engineering
    2016 - 2021
  • Hudson County Community College
    2021 -
  • Monroe College

Community

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