Experience

Genesis Financial

• United States
• Financial Services
• 1 - 100 Employee

• Executive Response Team Representative

  • Nov 2017 - Present

  Portland, Oregon Area • Evaluate, tier, and resolve escalated customer complaints • Evaluate, research, and resolve Federal Regulator complaints • Track and report on complaint trends and data

• Back Office Employee

  • Feb 2017 - Nov 2017

  Portland, Oregon Area • Process requests from customers and other areas if the company • Maintain a high level of accuracy in completing tasks • Maintain SLA requirements

• Phone Representative

  • Jan 2016 - Feb 2017

  Portland, Oregon Area • Assist partners with technical support • Assist customers with accurate account information • Process payment and handle confidential information



Pinky's

• Bartender

  • Jan 2013 - Oct 2014

  Salt Lake City, Utah Track and control inventory. Ensure customer satisfaction. Collect revenue. I love my job. I love interacting with customers. I'm very outgoing and love to make people smile.



CGM One, LLC

• Office assistant

  • Mar 2006 - Feb 2013

  Assist with bookkeeping, payroll, A/R and A/P processing. Provide comprehensive secretarial and clerical support to center staff and management. Process maintenance requests



Costco Wholesale

• United States
• Retail
• 700 & Above Employee

• Supervisor

  • May 2004 - Mar 2006

  Conducted inventory and ensured maintenance of equipment. Accurately reported daily demonstration results to Accounting and Corporate office. Trained staff in the safety and health program and conducted monthly safety meeting with employees.



New Freedom Mortgage

• Loan Processor

  • Jan 2003 - Mar 2004

  Assembled documents pertaining to a loan, processed the paperwork associated with the loan. Ensured that all information was complete and verified. Ordered appraisals of the property, set up escrow accounts, and secured any additional information required to transfer the property.