Experience

MSI LLC - MSIHOA

• United States
• Business Consulting and Services

• CommunityManager

  • Dec 2015 - Present

  Manage a diverse portfolio of Homeowner Associations and Metro Districts. Serve as the primary point of contact for the Board of Directors, builders, contractors and homeowners in each Association/District. Responsibilities include oversight of customer experience, coordination of projects, financial review, budget preparation, etc. Daily responsibilities include administrative duties, field inspections, follow up, coordinate/attend meetings, highest standards of customer service, ethics and professionalism. Enhance relationships with Builders/Developers/ Board of Directors. Responsible for knowledge of all aspects of Associations/Districts including: Legal Documents Financial Reports Maintenance Responsibilities Contracts Prepare and submit annual budgets to Associations. Administer and oversee contracts between the Association and contractors, to ensure services are performed in a satisfactory manner. Solicit bids and assign work orders for routine maintenance/repairs and follow up to ensure that work is satisfactorily completed. Facilitate meetings, answer questions, give advice and obtain instructions. Minute preparation to summarize meetings. Create newsletters and formulate correspondence for all aspects of Association communication. Review financial reports and approve invoices. Show less



Kohl's

• United States
• Events Services
• 1 - 100 Employee

• HR Operations Manager

  • Feb 2009 - Dec 2015

  Managing an 18 million dollar store in a high-­growth retail environment. Recognized as manager of the District and the Region in October. Lead hiring, recruiting, training, retention process for 115 associates achieving better turnover than last year. Lead a team to a ranking in the top 10% of the company of over 1100 stores in 2012. Communicate and orchestrate store plans for an $18 million dollar store with teams at all levels. Manage all operational processes to ensure operational accuracy. Background includes being a test store for new processes. Lead detail oriented merchandise sets as well as organize volunteer events in the community. Demonstrated ability to communicate with a variety of audiences from associates, customers, business partners to company executive leaders. A history of anticipating challenges and developing solutions to problems at hand. Motivating and empowering associates to hit their goals. Show less



Westin Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Banquets

  • Feb 2005 - Feb 2009

  Help coordinate events, lead and train new employees; Provide exceptional customer service; Organize, design and tend to guests at meetings, weddings, company events, receptions, etc. making sure the highest standard of aesthetics and customer service were maintained. Help coordinate events, lead and train new employees; Provide exceptional customer service; Organize, design and tend to guests at meetings, weddings, company events, receptions, etc. making sure the highest standard of aesthetics and customer service were maintained.