Member

• Jan 2022 - Present

Bonfire Beyond, is a talent accelerator program that ignites the power of women to cultivate a new frontier of leadership. Bonfire equips women with the perspective, skills, inspiration and clarity they need to shape the workplace of the future. Bonfire Beyond, is a talent accelerator program that ignites the power of women to cultivate a new frontier of leadership. Bonfire equips women with the perspective, skills, inspiration and clarity they need to shape the workplace of the future.

Quality Assurance Lead Consultant

• Dec 2021 - Present

Claims Service Leader

• Apr 2011 - Dec 2021

• Leadership, development and engagement of Express Team Leaders and Claims Specialists• Drives operational excellence through the Continuous Improvement Management System• Execution of tactical strategies to achieve operational performance levels and desired goals• Oversight of local quality team and quality review process to provide outcome-based feedback to employees• Fosters a problem solving environment to develop standard processes to deliver excellent customer service• Lead projects with key stakeholders and markets within our region to discover better ways of working• Ensuring ongoing compliance with policy and process• The ability to effectively communicate and model industry and organizational ongoing changes• Manage human resources and effectively use performance management to improve employee performance• Administer company Human Resources policies effectively Show less

Administrative Manager

• Aug 2010 - Apr 2011

• Manager of office timekeeping• Balance office budget and offer analytical support of office ledgers• Hiring manager and point of contact for recruiting/hiring activities• Coordinator of property management and vendor work• Ensuring ongoing compliance with policy and process• Creating an environment that inspires excellent customer service• Fostering teamwork throughout the organization• Execution of tactics to achieve operations performance levels and desired goals

Team Lead

• Feb 2008 - Aug 2010

• Create an environment of highly engaged employees who create highly satisfied customers• Identify issues and potential solutions on all aspects of the claims business• Gather, analyze and evaluate claim processes or procedures; obtain facts and explain complex information• Communicate verbally or in writing about claim processes/procedures with other employees, leaders and teams• Manages multiple work assignments with limited guidance provided• Assist leadership in developing strategies of operational improvement• Proactively use claim technical expertise to train others• Manage staff and effectively use performance management to improve and/or reward employee performance• Effectively coach and provide development/career guidance for direct reports• Administer company Human Resources policies Show less