Experience

Military Veteran Project

• United States
• Armed Forces
• 1 - 100 Employee

• Social Worker Outreach Coordinator

  • Nov 2016 - Present

  • Interview clients individually and with families to determine what services would best address their needs. • Advise clients on community resources and made referrals. • Provide support and resources through video conferences regarding suicide awareness. • Referred clients to partner agencies for additional services. • Explained and researched available housing, employment, mental health services, and any other relevant resources to clients. • Represented the agency to government, funding and field sources at meetings and conferences. Show less



Professional Treatment Services

• Lawrence, Kansas Area

• Addiction Therapist Intern

  • Aug 2016 - May 2017

  • Administer comprehensive biopsychosocial assessments • Critically analyze and synthesize assessment data delineate accurate DSM-5 diagnoses and expertly devise treatment recommendations • Compose articulate written summaries for referral entities • Provided successful clinical interventions to families and couples in addition to individuals with specific emphasis on minimizing resistance and optimizing movement through the stages of change • Apply a variety of theoretical approaches to direct practice including but not limited to family systems theory, cognitive behavioral theory, solution focused brief therapy and object relations theory • Create and deliver psycho-educational curriculum to groups • Advocate for clients at micro, mezzo and macro levels by actively participating in agency meetings, multi-disciplinary community meetings and state quarterly provider’s meetings • Administrative knowledge to allocate grand funding for client population • Evaluated and addressed individual client needs and concerns. • Presented case history material for review and discussion with other staff members • Facilitated 15 individuals and group therapy sessions per week • Completed intakes with clients and drafted community re-entry plans following treatment • Wrote assessments, case plans, and court evaluations • Coordinated discharge planning to create smooth transitions into the community • Worked with severely mentally ill adults, the homeless and dually-diagnosed Show less



USD 501 Williams Science and Fine Arts Magnet School

• Topeka, Kansas Area

• MSW Social Work Intern

  • Aug 2015 - May 2016

  • Service children ages 5-12 that attend Williams Magnet School • Provide weekly direct client support for multiple children that need to receive social work minutes due to IEP • Provide direct client support for students on a walk-in basis • Coordinator for the Harvesters program that serves 140 students • Attend Poverty Simulation training • Attend IEP and Wrap Around meetings for clients • Attend parent-teacher conferences to discuss concerns with parents regarding students • Assist with FEATS program • Create and maintain databases for Harvesters information • Provide direct client support and create activity plan for friendship group for seven young females Show less



Kansas Department of Revenue

• Quality Assurance

  • Oct 2011 - Jun 2014

  • Supervised six associates for the Skiptracing team• Responsible for training all new associates and collecting training material for groups• Created and implemented a new training agenda and module tests for new hires• Served on the interview committee for Collections department• Develop and execute workshops• Design, revise, implement courses and materials for individual training, group training, demonstrations, meetings, and workshops• Design and implement in-service agendas and presentations for associates and management• Research federal and state statutory and regulatory impacts to call recordings• Monitors system functionality, connectivity, and call volumes• Support the process improvement process and act as liaison with IS and Compliance Enforcement processes daily• Respond to customers regarding accounts and complaints• Work with clients via face-to-face, telephone, and mail to assess their needs, provide information, and assist to resolve any issues• Perform monthly quality assurance evaluations for 60 customer service representatives• Develop and write databases procedures for various functions provided and executed by the Compliance/Collection area and maintain the updated procedures for future reference• Maintain and edit current call campaigns and develop new call jobs• Create new job strategies for effective call and account control• Create and maintain an ongoing monthly recognition program• Compile monthly, quarterly, and annual reports• Develop and maintain database to track necessary data Show less

• Senior Customer Service Representative

  • Aug 2010 - Sep 2011

  • Investigating and troubleshooting discrepancies with tax information• Provide excellent internal and external customer service• Educate customers via telephone, face-to-face, or by mail of policies and procedures• Audit complex tax accounts for individuals and businesses• Draft official Kansas Department of Revenue letters• Process returns for individual and business tax accounts• Review accounts for Petition for Abatements• Analyze and review current procedures and laws to ensure compliance with State and Federal regulations• Update and develop new procedures based on department and customer needs• Implement and monitor procedures to ensure the needs of the department and customers are met Show less

• Customer Service Representative

  • Nov 2008 - Aug 2010

  • Investigate and troubleshoot discrepancies for tax accounts• Educate customers via telephone, face-to-face, or by mail of policies and procedures• Explain status of tax accounts and other transactions completed by Kansas Department of Revenue• Manage individual income, retailer’s sales, withholding, consumer’s compensating use, and retailer’s compensating use tax account returns and refunds• Process refunds for all tax types• Draft official Kansas Department of Revenue letters and emails• Obtain demographics and financial information from customers• Document all relevant information into automated collection system• Provide back-up support for office assistance and administrative specialist upon their absence• Update process model and stats Show less

• Administrative Assistant

  • Feb 2006 - Nov 2008

  • Skiptrace individual and business accounts• Update account as needed with accurate information• Research reports for Field Agents• Route researched accounts out to the proper collection state• Train new associates• Process and log correspondence and faxes• Count and work return mail• Distribute mail to associates or departments• Check voicemail for Collections and Special Projects• Update process model and stats• Back-up to supervisor in absence



PROJECT TOPEKA

• United States

• Project Topeka Committee

  • Nov 2010 - Mar 2011

  • Served as a member of the Project Topeka Committee to represent the Kansas Department of Revenue/Collections area, where I organized, planned, and implemented events for the Collection department, collected donations essential to Project Topeka, and monitored and participated in events administered by the committee of Project Topeka. • Served as a member of the Project Topeka Committee to represent the Kansas Department of Revenue/Collections area, where I organized, planned, and implemented events for the Collection department, collected donations essential to Project Topeka, and monitored and participated in events administered by the committee of Project Topeka.



| Self Employed

• Carbondale, Kansas

• Caregiver Volunteer

  • Sep 2005 - Sep 2009

  Volunteer for a severely, multiple handicapped individual. Required to monitor and administer his medication, feed, bathe, change toiletry, dress him and reposition his body to decrease risk of sores. Provide and be involved in various activities for patient. Volunteer for a severely, multiple handicapped individual. Required to monitor and administer his medication, feed, bathe, change toiletry, dress him and reposition his body to decrease risk of sores. Provide and be involved in various activities for patient.



Boys & Girls Club

• Non-profit Organizations
• 700 & Above Employee

• Office Assistant

  • Sep 2002 - Nov 2003

  • Answer phone calls • Talk face-to-face with clients • Reply to questions and concerns regarding services • Supervise children • Organize activities • Order office supplies • Restock vending machines • Calculate admissions • Create children’s identification badges • KidzScan program • Answer phone calls • Talk face-to-face with clients • Reply to questions and concerns regarding services • Supervise children • Organize activities • Order office supplies • Restock vending machines • Calculate admissions • Create children’s identification badges • KidzScan program