Finance

• Aug 2020 - Present

Advisory Board Member

• Aug 2017 - Aug 2021

General Manager

• Nov 2019 - Aug 2020

General Manager

• Dec 2017 - Aug 2019

*Recruiting qualified applicants, training, scheduling, managing labor standards and instilling Company Initiatives in all employees. Ensuring employees have the necessary tools and knowledge to execute their responsibilities on a daily basis enhancing the guest’s experience and satisfaction. *Prospecting potential business through drive-bys, local building permits and in-house guests to maintain occupancy and increase ADR. Utilizing STAR reports and community networking to analyze our placement in the Comp Set and where improvement is needed. Consistently generating quality leads and converting them into Top Accounts for both the site and Nationwide. Ensuring all issues are resolved in a timely and sincere manner using the Make It Right model to prevent the loss of key accounts.*Daily inspections of the property and rooms, accurate ordering and collection of payments according to company policies to minimize expenses and maximize revenue to ensure we continue to exceed budget.*Evaluating monthly budgets and P&Ls to ensure accuracy and disputing any discrepancies. *Dispatched all vendors and supervised work until its completion. Show less

Assistant General Manager

• Feb 2016 - Dec 2017

*Assisting the General Manager in day to day hotel operations. *Known as a "go to" resource for both guests and staff. Ensuring employees have the necessary tools to execute their responsibilities on a daily basis through ongoing training and direct supervision. *Rapidly resolving guest complaints to prevent loss of business and key accounts while soliciting referrals from satisfied guests and companies to improve occupancy and overall guest satisfaction.

Guest Service Representative

• Jan 2015 - Feb 2016

*Maintained a clean and organized lobby/front desk. *Assisted all guests in a courteous, professional and timely manner. *Solicited referrals from satisfied guests and companies to improve occupancy and overall guest satisfaction. *Was successively promoted to a position of increased responsibility based on continuously exceeding all outlined position requirements and communicated through management.

Business Development, Virtual Assistant

• Dec 2012 - Feb 2016

*Compliant to all Non-Disclosure Agreements and contracts. *Developed and managed a social media presence over multiple platforms. *Market research, strategies and execution. *Content creation *Designed event invites *Developed and maintained detailed company policies and procedures to improve accuracy and efficiency. *Served as a liaison between company President and contractors. Recruited and interviewed an average of 20 applicants per week. Coordinated orientation and training webinars, prepared meeting agendas, PowerPoint presentations and recorded attendance. *Successfully obtained Better Business Bureau accreditation Show less

Administrative Assistant

• Feb 2008 - Jan 2012

*Greeted and assisted patients when checking in/out of appointments, collected payments and set-up approved payment plans. *Answered incoming telephone calls, organized files, updated patient accounts and information on a daily basis. *Scheduled and confirmed appointments for multiple departments. *Contacted insurance providers to verify correct insurance benefits, calculated Coordination of Benefits, obtained Pre-Authorization for upcoming treatment, provided additional information on treatment completed and disputed any denied services. *Researched and developed partnerships with insurance companies for enrollment in-network contracts . *Reduced time and increased efficiency by introducing the Electronic Funds Transfers as a payment option for insurance companies. *Researched, enrolled and implemented INSPECT, Indiana's Prescription Monitoring Program providing doctors with additional information while determing prescription treatment options for patients. Show less