Desiree Dickey
Senior Manager Talent Acquisition at Coast Professional, Inc.- Claim this Profile
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Bio
Credentials
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Internal Revenue Service (IRS) License
Internal Revenue ServiceFeb, 2023- Nov, 2024 -
Fiscal Service License
United States Department of the Treasury Bureau of the Fiscal ServiceApr, 2022- Nov, 2024 -
Weichert Lead Network Certification
Weichert, RealtorsDec, 2015- Nov, 2024 -
Weichert Rental Network Certification
Weichert, RealtorsDec, 2015- Nov, 2024 -
Marriott Certified Joy Dream Wedding Planner
-Jan, 2010- Nov, 2024 -
Marriott Interviewer Certification Training
HR-198-MGR and HR-127-MGRNov, 2008- Nov, 2024 -
Certified New Hire Trainer Program (Trainer Certification Level 1 - TCI) - Classroom Version
-Oct, 2006- Nov, 2024 -
Peer Review Panelist Certification
-Mar, 2006- Nov, 2024
Experience
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Coast Professional, Inc.
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Financial Services
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200 - 300 Employee
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Senior Manager Talent Acquisition
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Jan 2022 - Present
•Serve as a subject matter expert for talent acquisition, encourage department-wide and company-wide collaboration to share best practices, provide assistance on critical needs, and coordinate all talent acquisition initiatives. •Represent the company as a brand ambassador attending recruitment functions, interactions with colleges/universities, Departments of Labor, Workforce and Development Offices. •Manage recruitment-related vendor relationships including employment/staffing firms, job boards, and advertising agencies. •Develop and regularly report on key recruitment metrics to communicate current job statuses, identify successes and opportunities for improvement. •Manage the talent acquisition team by providing constructive, timely performance feedback/evaluations, handle discipline of employees in accordance with company policy, manage turnover and backfill of recruitment-related positions. •Use resources to identify and attract quality candidates such as advertising programs, career fairs, on-line job fairs, employee referral programs, social media, and community network events. •Source and recruit for senior-level positions in various functional areas, assist with high volume customer service and consumer care positions, and help to develop pipelines for applicable roles. •Screen resumes, interview candidates, make recommendations for hire, and make offers of employment. •Complete pre-employment screening requirements including references, background checks, and drug screening. •Manage internal transfer process including screening, coordination of interview with hiring managers, and transfer offer letters. •Maintain communication with candidates and hiring managers to ensure updated information on the interview process status and candidate satisfaction. •Work with hiring managers to ensure compliance with all federal/state laws and regulations including Affirmative Action Plan compliance. •Assist with compensation-related research and recommendations. Show less
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Weichert Referral Associates
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1625 State Rt. 10 E., Morris Plains, NJ 07950
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New Jersey Licensed Real Estate Referral Associate
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Dec 2017 - Present
• Connect clients to professional real estate agents world-wide across multiple segments including residential properties, commercial properties, land, rentals, time shares and new construction. • Connect clients to professional real estate agents world-wide across multiple segments including residential properties, commercial properties, land, rentals, time shares and new construction.
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Marriott International
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United States
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Hospitality
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700 & Above Employee
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Assistant General Manager
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Aug 2018 - Jan 2022
▪ Verifies that all brand standards are being maintained in each area of the property and that all team members meet or exceed all brand requirements by performing Monthly Cleanliness Self Audits and Quarterly Global Food Safety Self Audits in preparation for the required Annual Quality Assurance Audit. ▪ Oversees the operation of all property departments including Front Office, Gatehouse (Food and Beverage,) Housekeeping and Engineering. ▪ Project Champion for Chip and PIN, e-Prospecting Portal, EMPOWER Guest Experience, Sertifi Third Party Payments, mHUB Launch, Commitment to Clean, Atlas Enhanced, and Marriott Bonvoy. ▪ Manages all finance and accounting functions including, accounts payable, accounts receivable, petty cash, payroll, ordering procedures, end of period, and banking procedures. ▪ Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement to determine areas needing cost reduction and program improvement. ▪ Maintains current licenses and permits as prescribed by local, state, and federal agencies. ▪ Provides a safe working environment in compliance with OSHA/MSDS. ▪ Verifies that orientations for new team members are thorough, completed in a timely fashion and that property hiring practices comply with I-9 requirements and EEO requirements while striving for a culturally diverse workplace. ▪ Promotes both Guarantee of Fair Treatment and Open-Door policies. ▪ Stays readily available for all employees and takes proactive approaches when dealing with employee concerns. Show less
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Concord Hospitality Enterprises
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United States
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Hospitality
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700 & Above Employee
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Opening Director of Sales and Marketing
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Sep 2016 - Aug 2018
• Develop hotel marketing plan by gathering historical competitive data, setting goals and determining action plans to meet those goals. • Work closely with Revenue Management and property team to ensure selling strategies are understood, adhered to, and revenue is maximized. • Work with the Hotel General Manager in preparing the annual sales and marketing budget. • Hire, develop and lead the property’s sales department including a Senior Business Transient Sales Manager, Senior Corporate Group Sales Manager, Social Group Sales Manager, Executive Meeting Manager and Sales & Marketing Coordinator. • Set goals and conduct performance reviews for direct reports. • Develop and maintain close relations with major accounts, tourism associations, catering venues, and community leaders to secure transient, group, wholesale, and contract business. • Keep close ties with competitive set in order to maintain proper positioning, awareness, enhance referral opportunities, and uncover additional decision makers or influencers. • Create advertising, marketing and promotional material including packages, directories, magazines, newsletters, etc. for both the hotel and RoofTop at Exchange Place. • Provide direction for social media management including facebook and instagram for both the hotel and RoofTop at Exchange Place. Show less
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Weichert, Realtors
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United States
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Real Estate
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700 & Above Employee
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New Jersey Licensed Real Estate Salesperson
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Jun 2015 - Dec 2017
• Provides personal and knowledgeable service that is genuinely responsive to client’s needs. • Act as a Neighborhood Specialist familiar with local communities, home values, and price trends. • Enhance professional skills continually refined through Weichert training programs respected industry wide. • Reassure clients with advice and guidance throughout the entire home buying, leasing, and/or selling process. • Guarantee commitment to help clients leverage Weichert's many resources saving them valuable time and effort in securing home financing, insurance, and home connections. Show less
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Marriott International
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United States
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Hospitality
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700 & Above Employee
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Sales Executive, Elizabeth NJ
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Jul 2014 - Apr 2016
• Provides sales support to the Northeast NJ Area Sales organization, as well as individual hotels including: Courtyard Newark Elizabeth Hotel, Renaissance Newark Airport Hotel, and the Residence Inn Newark Elizabeth Liberty International Airport Hotel.• Researches competitor's sales team strategies, strengths and weaknesses, economic trends, supply and demand and uses other resources in order to grow occupancy and RevPAR as well as increase market share.• Evaluates market trends to increase revenue and establish competitive position in the market for each property. • Leverages Group Sales within the Sales Office, Area Leadership, and Property Leadership to monitor account saturation, pull-through of account strategies and selling solutions at the local property level.• Partners with Area Sales to identify new business and achieve property revenue goals.• Executes site visits on property for off-property sales including Account Executives and Group Sales Managers.• Tracks account production through the Account Tracking and Production Summary Reports. Show less
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Sales Specialist, New Jersey
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Dec 2013 - Jul 2014
• Provides sales support to the Northeast NJ Area Sales organization, as well as individual hotels including: Renaissance Newark Airport, Newark Airport Marriott, Residence Inn Newark Airport, Courtyard Newark Airport, Courtyard Newark Elizabeth, Courtyard Newark Downtown, Courtyard Jersey City Newport, and Courtyard Secaucus Meadowlands. • Researches competitor's sales team strategies, strengths and weaknesses, economic trends, supply and demand and uses other resources in order to grow occupancy and RevPAR as well as increase market share.• Evaluates market trends to increase revenue and establish competitive position in the market for each property. • Leverages Group Sales within the Sales Office, Area Leadership, and Property Leadership to monitor account saturation, pull-through of account strategies and selling solutions at the local property level.• Partners with Area Sales to identify new business and achieve property revenue goals.• Partners with Revenue Management for the annual pricing process and request for proposals.• Executes site visits on property for off-property sales including Account Executives and Group Sales Managers.• Tracks account production.• Serves a bench function to account for staffing changes resulting from turnover, for property and area sales executives. Show less
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Manager, Training Delivery - Sales, Inventory & Event Management Solutions
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Aug 2011 - Nov 2013
• Facilitating major discipline tracks which encompass; proactive sales, reactive sales, event management, event operations and revenue management.• Provide training and technical guidance, oversee logistic support for all classes delivered, evaluate program effectiveness through evaluation techniques, propose design and curriculum enhancements for future updates and assist in development of new/revised material.• Conduct instructor-led training in market (US/Canada) requiring 75% travel and virtual training via an e-learning tool from remote home office 25% of the time.• Responsible for individual work, contributing to team/department business results, and direct the work of non-management staff. Show less
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Catering Sales Executive, New York Marriott at the Brooklyn Bridge
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Jan 2010 - Aug 2011
• Responding to incoming catering opportunities, using negotiating skills and creative selling abilities to close on business and negotiate contracts, close the best opportunities for the hotel based on market conditions and hotel needs, work collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, and solicit new catering business to achieve personal and hotel revenue goals.• Design, develop and sell creative catered events.• Maximize revenue by up-selling packages and creative food and beverage.• Interact effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction. Show less
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Senior Bench Manager, New York Regional Sales Office for Marriott & Renaissance Hotels
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Apr 2008 - Jan 2010
• Stepping into any one of the 26 hotels within the New York market at anytime and picking up where the previous manager left off. Driving revenue with a focus on need times by closing existing opportunities, responding to any new customer inquires, and soliciting lost or turndown accounts in cooperation with business evaluation.• Developing new customer relationships and maintaining long-term customer relationships in order to achieve team related revenue goals for each assigned hotel.• Providing direct support and effective pull-through while at each property. Show less
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Sales Manager, New York Regional Sales Office for Marriott & Renaissance Hotels
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Apr 2007 - Mar 2008
• Handling focus accounts and maximizing revenue through increased bookings across multiple properties and brands. Handle customer inquiries up to 50 group rooms and catering up to 100 attendees and communicate booking information to hotel event departments.• Actively up sell each business opportunity to maximize revenue for individual properties while aligning customer profiles with the appropriate product.• Ensure business is executed properly and in a timely fashion for proper service delivery in accordance with brand standards. Show less
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Catering Sales Associate, New York Marriott Marquis
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May 2005 - Apr 2007
• Creating opportunities and blocking space, creating contracts/sales agreements, producing and revising banquet event orders, processing client deposits and payments, reserving sleeping accommodations, producing final bill reviews, processing turnovers, processing Marriott reward points, ordering amenities, rental equipment, and services from outside vendors when needed, maintaining turndowns and lost business.• Use verbal and written communication efficiently and effectively to correspond with various departments including accounting, group housing, event management, in-room-dinning and outside vendors. Show less
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Sales & Event Coordinator, Jersey City Courtyard by Marriott
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May 2004 - May 2005
Working with the New York EBC processing and contacting leads, proactively sought accounts and business for the hotel while maintaining existing accounts and customers, building mini hotels in FOSSE, detailing corporate and social events, partnering effectively with hotel operations to enhance the customer experience at the property, conducting site tours, acting as the A.M. lobby Ambassador, supporting the direction of the Leadership Team and contributing to the enhancement of overall associate satisfaction. Show less
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Interstate Hotel & Resorts, Now part of Aimbridge Hospitality
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United States
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Hospitality
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700 & Above Employee
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Front Desk Associate/Special Guest Agent, Courtyard by Marriott Times Square South
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Aug 2003 - May 2004
• Checking in/out and maintaining guest folios, running switchboard, directed calls, posting valet and restaurant charges to guestrooms, verifying and authorizing guest’s credit cards, balancing front desk banks at the end of the each shift and aiding night audit by preparing next day’s checkout folios and registration cards. • Checking in/out and maintaining guest folios, running switchboard, directed calls, posting valet and restaurant charges to guestrooms, verifying and authorizing guest’s credit cards, balancing front desk banks at the end of the each shift and aiding night audit by preparing next day’s checkout folios and registration cards.
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Buffalo Lodging Associates, LLC
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United States
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Hospitality
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200 - 300 Employee
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Front Desk Associate, Rochester Residence Inn by Marriott
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Jun 2002 - Jun 2003
• Acting as Operations Manager in the evenings by assisting front office management in supervising evening activities at the Front Desk, PBX, Housekeeping, and Engineering departments, filling in as shuttle driver when needed and cross trained in Gatehouse assisting with breakfast and evening social hours. • Acting as Operations Manager in the evenings by assisting front office management in supervising evening activities at the Front Desk, PBX, Housekeeping, and Engineering departments, filling in as shuttle driver when needed and cross trained in Gatehouse assisting with breakfast and evening social hours.
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Education
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2014 - 2014
Meadowlands School of Real Estate
New Jersey Real Estate Salesperson Licensing Course -
Fashion Institute of Technology
Bachelor of Science (B.S.) -
SUNY Geneseo
Business Administration and Management, General
Community
