Experience

Roseus Hospitality Corp

• United States
• Hospitality
• 1 - 100 Employee

• Director of Operations

  • Aug 2023 - Present

  Celebration, Florida, United States


Vista Host Hotels Management & Development
• United States
• Hospitality
• 100 - 200 Employee
• Director of Food and Beverage/ Hotel Assistant General Manager

  • Apr 2022 - Jul 2023


Marriott Vacations Worldwide

• United States
• Hospitality
• 700 & Above Employee

• Restaurant Manager, The Grill at Grande Vista

  • Oct 2021 - Mar 2022

  Orlando, Florida, United States



Universal Orlando Resort

• Entertainment Providers
• 700 & Above Employee

• Food and Beverage Manager

  • Dec 2019 - Oct 2021

  Orlando, Florida Area



Waffle House, Inc.

• United States
• Restaurants
• 700 & Above Employee

• Unit Manager

  • Jan 2016 - Dec 2019

  Davenport, Florida • Directly responsible for all aspects of the unit including budgeting, payroll, scheduling, inventory, cost control, purchasing, hiring, training and retaining staff. • Implemented training and quality standards significantly decreasing the turnover rate • Proven record of continuously exceeding goals for bottom line profits, continuously maintaining one of the top producing units through volume and sales in Central Florida. • Maximized efficiency and productivity in this fast-paced… Show more • Directly responsible for all aspects of the unit including budgeting, payroll, scheduling, inventory, cost control, purchasing, hiring, training and retaining staff. • Implemented training and quality standards significantly decreasing the turnover rate • Proven record of continuously exceeding goals for bottom line profits, continuously maintaining one of the top producing units through volume and sales in Central Florida. • Maximized efficiency and productivity in this fast-paced, high-volume unit. Show less


ACN
• United States
• Telecommunications
• 700 & Above Employee
• Executive Team Trainer

  • 2014 - Dec 2019


Baha Mar Casino Marketing, A Division of Northshore Mainland Services, Inc.

• VIP Casino Services Supervisor

  • Jan 2015 - Jan 2016

  • Opened the Baha Mar Resorts VIP Casino Services Department and assisted with the development of the Baha Mar Resort Central Reservations Team • Created SOP’s for VIP Casino Services Department and assisted with Reservation Call Center SOP’s • Worked with Database Marketing and CRM team to target VIP Casino guest using marketing strategies such as Gift Certificates, Mailers and Mobile Advertising • Collaborated internationally with major resorts to relocate hundreds of guests due to… Show more • Opened the Baha Mar Resorts VIP Casino Services Department and assisted with the development of the Baha Mar Resort Central Reservations Team • Created SOP’s for VIP Casino Services Department and assisted with Reservation Call Center SOP’s • Worked with Database Marketing and CRM team to target VIP Casino guest using marketing strategies such as Gift Certificates, Mailers and Mobile Advertising • Collaborated internationally with major resorts to relocate hundreds of guests due to construction delays. Responsible for guest resolution in High Touch Situations including celebrity and VIP guests. • Responsible for VIP and High Profile guest crisis management. Show less



Seminole Hard Rock Hotel & Casino

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• 24 Hour Dining Manager

  • Jan 2013 - Jun 2014

  Tampa/St. Petersburg, Florida Area • Responsible for Overnight Management of the The Green Room and Jubao Asian Noodle Bar, averaging over a combined 900+ covers each shift. •Maintained front of the house operations overnight for two high volume restaurants and In-Room Dining. This included events, audits, Service Standards, all customer issues, and food quality. •Responsible for scheduling, and training of the complete front of the house team of over 50 team members.



Desirée Adams

• Designer

  • Mar 2006 - May 2014

  Created, developed and marketed literature, business cards, brochures, and websites for various organizations. Promoted creativity, individuality and innovation by implementing out of the box thinking. Worked to increase the efficiency and profitability of small businesses by focusing on marketing strategies, best practices, organizational efficiency and operational goals.



Hilton Worldwide

• India
• Hospitality
• 300 - 400 Employee

• Food and Beverage Manager

  • Jun 2012 - Jan 2013

  Orlando, Florida • Worked with F & B operations managing and executing high service in all 6 restaurants • Collaborated with marketing for total design and execution of specialty events • Assisted with the promotion of specialty drinks and meals; from sponsors such as Absolut Vodka and Malibu Rum, and the specialty Italian and Sushi restaurants at the Resort. • Reworked training materials with management to motivate and educate over 200 team members. • Executed Banquet events with senior captains… Show more • Worked with F & B operations managing and executing high service in all 6 restaurants • Collaborated with marketing for total design and execution of specialty events • Assisted with the promotion of specialty drinks and meals; from sponsors such as Absolut Vodka and Malibu Rum, and the specialty Italian and Sushi restaurants at the Resort. • Reworked training materials with management to motivate and educate over 200 team members. • Executed Banquet events with senior captains from coffee breaks, site visits, and VIP lounges, to large buffets and convention exhibits feeding up to 5 thousand guests. Show less



Loews Hotels

• United States
• Hospitality
• 700 & Above Employee

• Front Desk

  • Nov 2011 - Jun 2012

  Orlando, Florida Area • Recognized for providing stellar guest services at this four-diamond, high volume, 1000 room resort • Resolved guests concerns and inconveniences; from theme park issues to late check-ins. • Assisted in a team with high service performance and record growth in Market Metrix.



Charlotte Russe

• United States
• Retail
• 700 & Above Employee

• Associate

  • Jan 2008 - Sep 2009

  Provided customer service, assist customers in wardrobe selection, cashier, and promote sales and merchandise.



Bankers Life and Casualty Company

• United States
• Insurance

• Recruiter

  • Aug 2007 - Nov 2007

  Perused résumé's, conducted phone interviews, confirmed appointments and assisted in the interview process.



Community Asphalt Corporation

• Engineering Assistant

  • Apr 2005 - Jul 2007

  Assisted Project Mangers with bidding, estimation, and quotes. I maintained calendars, made appointments, set up meetings, composed letters, was the liaison between subcontractors, suppliers, government agencies, and our company.



SWI Digital

• Online Media
• 1 - 100 Employee

• Marketing Representative

  • Jul 2006 - Nov 2006

  Cold called law firms, introduced exclusive advertising opportunities to lawyers nationwide, explained regional networks and live leads from clientele.



Applied Research Center (also known as The Hemispheric Center for Environmental Technologies, HCET)

• Student Project Manager

  • Aug 2002 - Nov 2004

  Managed the administrative responsibilities of various research projects including all correspondence, presentations, events, proposals, confidentiality agreements, etc. Represented our Engineers as a liason in conference calls. Screened calls, took messages, handled inquiries, etc. Assisted in the supervision of student research associates. I started as a Desktop Publishing Assistant in the Communications Department and was able to advance to a Project Manager in just a few months due to my… Show more Managed the administrative responsibilities of various research projects including all correspondence, presentations, events, proposals, confidentiality agreements, etc. Represented our Engineers as a liason in conference calls. Screened calls, took messages, handled inquiries, etc. Assisted in the supervision of student research associates. I started as a Desktop Publishing Assistant in the Communications Department and was able to advance to a Project Manager in just a few months due to my ability to solve problems, use creativity , communicate directly and my attention to detail. Show less



Precision Response Corporation/DirecTV

• Customer Service Representative

  • Feb 2003 - Oct 2004

  Provided support to technicians and customers, handled incoming calls, billing, and troubleshooting issues. I also opened and activated new accounts.