Experience

Centage

• United States
• Software Development
• 1 - 100 Employee

• • Jan 2019 - Present

  Inspire and lead the team of Customer Success Managers and Account Managers to deliver exceptional customer experience and ensure growing MRR/ARROwning the customer journey for each client segmentDevelop and deploy strategies, action plans and playbooks to improve the customer experience within a SaaS company,Increase customer retention and enable account growthDrive operational improvements which streamline processes, leverage automation and enable scale (particularly for SMB client management)Define, monitor and manage key performance indicators for the teamLead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer success organizationBuild strong internal partnerships with cross-functional teams inside and beyond the Customer Success organization, including Sales, Product, Marketing, Channel and Sales Operations Show less

• • May 2015 - Jan 2019

  Implementing, Training and Consulting of Budgeting Sofware.Evaluate the implementation level and bring the right solution to the customer.Train the customer to its needs, customize the software to make it the right fit. Consulting in business strategies, P&L performance, Balance Sheet impacts, etc.Remote and on-site training.Create forecasting with actuals or pro-formals.Analyzing and visualizing e. g. revenue, cash-flows, cost structures, etc.



AutoScout24

• Germany
• Software Development
• 500 - 600 Employee

• Head of Acquisition

  • May 2013 - Jun 2014

  Head of Acqusition of the European leading company for internet based car selling, responsible for Acquistion Goals, Leading the Sales Team in Germany, Report to VP Sales/Marketing, Lead team inbound-/outbound calls, coordination external call centers. Evaluate potential new partners and discuss new sales approaches. Very successful development of new strategical approaches into a satisfied market with strong competitors. Coordinatoion and collaborating with associated companies in Europe. Planning and üparticipüating of VIP-customer events Germany wide. Hosting VIP-classes for leading German car dealers. Developped strategical plans and very detailed action plans to succeeed in a mature marked. Achieved the sales goals by 127% right in the first year while implementing a complete new CRM program (Salesforce) in the team / company. Show less



Rofin-Baasel Lasertech Gmbh& CO. KG

• München und Umgebung, Deutschland

• Sales Manager Welding Systems Micro

  • Apr 2011 - Apr 2013

  Sales Manager Welding Systems Micro, Responsible for Sales Worldwide, Micro Welding Systems, Leading the local Sales Team, support and navigate the sales in the associate companies worldwide. Developping new sales channels, new applications, Develop new business relationships and identify existing and future opportunities world wide; approach in inew application fields. Managed product portfolio in product management and marketing. Set up of action plans consistent with strategic marketing plans of the international company. Show less



Coningham Solar GmbH

• Augsburg und Umgebung, Deutschland

• Head of Sales Department

  • Jun 2009 - Mar 2011

  Head of Sales for a German Solar Company, overachieved sales goals every year, acquired more than 15 new Sales Representatives in less than 2 years. Hiring, leading, developing, and motivating sales staff and partners Further development of productfolio, founding a strategical approach into the solar financing market. Developping new sales channels together with the related marketing strategies. Supervising sales staff in the field and inhouse sales team. Coordination sales projects with the solar projects, adjusting / coordination financial streams, supervising acuisition budgets for the particular solar project. Show less



arvato infoscore

• Baden-Baden / Germany / Europe

• Key Account Manager Collection

  • Oct 2006 - May 2009

  Key Account Manager for leading German mail order companies. Implermenting intelligent collection processes into the payment chain, developp new collection strategies in alignment with the particular company strategy. Negotiating new projects / payment chains with customers in a satisfied and comparable market. Cooperation with other Bertelsman companies (call centers, risk management, mail order supplies) to strengthen the bond with the key customers. Negotiate high volume budgets of purchase of accounts receivables. Next step: Accompanying international customers into the German mail order market with its particular needs/specifications: special IT-requirements, call center trainings international. Set up budget and sales plans, Report to CEO. Show less



Karlsruher Lebensversicherung AG

• Germany
• Financial Services

• Regional Sales Director

  • May 2000 - Sep 2006

  Regional Sales Director for Insurance group. Started with 18 sales people in the field. Increased over the years to over 50, increased sales region by more than 220%. Leading sales team with employed sales staff, contracted sales staff and indipendent insurance angencies. Coordination training of new sales staff, supervising inside sales team. Trainingnew sales staff how to identify and close new opportunities, expand customer relationships beyond normal day-to-day contacts, grow existing accounts, and create loyal customers. Managed the performance and effectiveness of programs/products to ensure that staff functions well and program goals are attained Show less