Experience

Connecticut Democrats
• Political Organizations
• 1 - 100 Employee
• Data Director

  • Jun 2020 - Present


Extra Duty Solutions

• United States
• Law Enforcement
• 1 - 100 Employee

• Account Coordinator

  • Feb 2019 - Present

  Administrating off-duty employment for numerous police departments throughout the nation. · Utilizing proprietary software to schedule details (e.g. security jobs, traffic control) and notify officers of available opportunities to work. · Adhering to each police department’s particular rules about scheduling, assigning, and pay rates. · Answering a variety of questions from vendors and officers via phone and email Administrating off-duty employment for numerous police departments throughout the nation. · Utilizing proprietary software to schedule details (e.g. security jobs, traffic control) and notify officers of available opportunities to work. · Adhering to each police department’s particular rules about scheduling, assigning, and pay rates. · Answering a variety of questions from vendors and officers via phone and email



USI, Inc. & New Precision Technology, LLC (DBA USI Education & Government Sales)

• Marketing Assistant/CSR

  • Apr 2013 - Jan 2019

  Updating and maintaining the company's presence on Amazon, eBay, and other online marketplaces: completing and uploading item spec sheets, adjusting pricing, copy writing. Entering orders placed via phone, fax, and email: answering sales and customer service calls, processing purchase orders. Various other projects: proofreading catalogs, assisting in website updates, data management and market research. Updating and maintaining the company's presence on Amazon, eBay, and other online marketplaces: completing and uploading item spec sheets, adjusting pricing, copy writing. Entering orders placed via phone, fax, and email: answering sales and customer service calls, processing purchase orders. Various other projects: proofreading catalogs, assisting in website updates, data management and market research.



H&R Block

• Information Technology & Services
• 1 - 100 Employee

• Client Service Professional

  • Dec 2017 - Apr 2018

  Scheduled, confirmed, and changed client appointments in accordance with tax professionals’ availability and skill level. Greeted and welcomed clients and addressed any questions about the company’s services. Processed register transactions. Scheduled, confirmed, and changed client appointments in accordance with tax professionals’ availability and skill level. Greeted and welcomed clients and addressed any questions about the company’s services. Processed register transactions.



Solstice Sunglasses

• United States
• Retail
• 100 - 200 Employee

• Keyholder

  • Aug 2012 - Apr 2013

  Served as acting store manager from November 2012 to January 2013, leading the sales team in exceeding planned sales for said time period Provided exemplary customer service while processing transactions Processed shipments, opened and closed store, and followed regular floorset directives Served as acting store manager from November 2012 to January 2013, leading the sales team in exceeding planned sales for said time period Provided exemplary customer service while processing transactions Processed shipments, opened and closed store, and followed regular floorset directives



Eastern Account System, Inc.

• United States
• Financial Services
• 100 - 200 Employee

• Customer Support Representative

  • Feb 2012 - Jul 2012

  •Placed and received calls on behalf of Comcast in regards to past due balances on customers' accounts •Processed and applied payments to accounts with speed and accuracy •Restored and extended customers' services in accordance with policies and procedures •Placed and received calls on behalf of Comcast in regards to past due balances on customers' accounts •Processed and applied payments to accounts with speed and accuracy •Restored and extended customers' services in accordance with policies and procedures



Brookstone

• United States
• Retail
• 500 - 600 Employee

• Second Assistant Manager

  • Nov 2009 - Feb 2012

  Supervised a staff of four to nine associates in a specialty retail environment Delivered knowledgeable and pleasant customer service while leading staff members in doing the same Resolved customer concerns and complaints in a helpful and prompt manner Supervised a staff of four to nine associates in a specialty retail environment Delivered knowledgeable and pleasant customer service while leading staff members in doing the same Resolved customer concerns and complaints in a helpful and prompt manner



Cablevision

• United States
• Telecommunications
• 700 & Above Employee

• Technical Support Representative

  • Oct 2007 - Dec 2008

  Assisted customers with problems regarding their internet and telephone services Resolved issues in a timely manner in a fast-paced call center environment Provided excellent customer service while tailoring troubleshooting steps to the customer's experience level Assisted customers with problems regarding their internet and telephone services Resolved issues in a timely manner in a fast-paced call center environment Provided excellent customer service while tailoring troubleshooting steps to the customer's experience level



Forever 21

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Assistant Manager

  • Mar 2007 - Aug 2007

  Supervised a staff of fifteen associates in a high-volume, fast-paced store Led by example in coaching staff members on delivering efficient and helpful customer service Addressed customer concerns and complaints and worked to resolve problems in a pleasant yet timely fashion Supervised a staff of fifteen associates in a high-volume, fast-paced store Led by example in coaching staff members on delivering efficient and helpful customer service Addressed customer concerns and complaints and worked to resolve problems in a pleasant yet timely fashion



Sunglass Hut

• Italy
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Oct 2006 - Jul 2007

  Provided first-class customer service in a single-coverage environment Generated repeat customers by consistently delivering attentive and personalized service Performed various administrative duties, maintained sales logs, restocked display shelves Provided first-class customer service in a single-coverage environment Generated repeat customers by consistently delivering attentive and personalized service Performed various administrative duties, maintained sales logs, restocked display shelves



Hot Topic

• United States
• Retail
• 700 & Above Employee

• Keyholder

  • Nov 2004 - Sep 2006

  Aided in the supervision of a staff of twelve associates Maintained a friendly yet professional atmosphere in order to forge strong customer relations Developed a daily game plan to aid in providing excellent customer service while also meeting company merchandising deadlines Aided in the supervision of a staff of twelve associates Maintained a friendly yet professional atmosphere in order to forge strong customer relations Developed a daily game plan to aid in providing excellent customer service while also meeting company merchandising deadlines



The Children's Place

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Assistant Manager

  • Mar 2002 - Jul 2004

  Supervised and trained a staff of ten newly-hired associates Provided efficient and quality customer service while coaching staff members in doing the same Addressed customer concerns and complaints, and worked to resolve them in a prompt and efficient manner Supervised and trained a staff of ten newly-hired associates Provided efficient and quality customer service while coaching staff members in doing the same Addressed customer concerns and complaints, and worked to resolve them in a prompt and efficient manner