Chief Operations Officer (COO)

• Jun 2023 - Present

Oversee customer support, marketing, sales, business development and vehicle operations to achieve Company objectives. Develop and document SOPs for key functions to enable scale. Oversee route scheduling, optimization and profitability ensuring that all active vehicles are profitable. Oversee all rides, routes and schedules, ensuring high operational excellenceLead strategic initiatives to drive, increase and maintain growth and profitability. Lead initiatives to increase vehicle and driver supplyOversee vehicle partner relationship management to ensure high vehicle quality and retention Show less

Chief Operations Officer (Acting)

• Jan 2023 - May 2023

Easy Matatu Project Manager for the Tutambule Ffena Project from October 2022 to March 2023 with key partners SafeBoda and Uganda Railways Association.- Defined the project plan using the waterfall methodology with Open Capital Advisors- Defined the project budget and ensured to control all costs related to it throughout the project- Managed end to end execution of the project’s tasks from hiring resources, communication of key milestones to all stakeholders etc- The project was executed successfully, enabling all partners to connect more than 2000 commuters to the Uganda Railway Line in order for them to board the train and overcome the problem of "connecting to the train."Lead strategic initiatives to drive, increase and maintain growth and profitability. Have closed 2 B2B partnerships resulting in increments in the gross profit margin to 2% as of March 2023 from -10% as of January 2023.Oversee customer support, marketing, sales, business development and vehicle operations to achieve Company objectives.Develop and document SOPs for key functions to enable scale. Oversee route scheduling, optimization and profitability ensuring that all vehicles are profitable. Oversee all rides, routes and schedules, ensuring high operational excellence Show less

Head Of Customer Experience

• Jul 2021 - Dec 2022

Strategy; Continuously building and communicating a comprehensive growth marketing plan to help the business achieve its revenue goals.Management; Lead, develop and inspire a team of growth agents.Research; analyze our current acquisition and retention strategies, research competitors, and talk to our customers to help inform your strategy.Customer Acquisition; Taken ownership for our customer acquisition channelsCustomer Conversion; Owned and improved how we convert our prospects into customers. Working closely with sales and retention teams, I identify, test and roll out improvements with a focus on messaging, pricing and UX.Customer Retention; Ensuring the Easy Matatu customers get to their 'AHA' moment quicker, churn is kept low and LTV is increased.Stakeholder Management; Work with a variety of stakeholders across sales, finance, marketing, development, operations and customer success to make sure plans and projects are communicated accordingly. Show less

Supervisor Food & Shop

• Dec 2020 - Jun 2021

Work closely with the CEO to own and manage end to end enterprise processes.Actively track Key F&S metrics and draft and ensure execution of key business and strategy plans for the vertical.Create strategies to develop revenue potential vendors.Coordinate activities and mentor senior and Junior associates.Ensuring proper Management of vendor relationships and resolving vendor issues by the associates.Support on sourcing high potential partnership opportunities.Develop and manage partner relationship for all the accounts.Meet with clients regularly to build strong commercial relationships. Manage each assigned partner through regular contact by telephone, email, face to face partner review /re-sign meetings.Own strategic partner relationships end to end, including understanding P&L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence.Deliver day to day campaign execution, optimization, and analysis across multiple clients.Deliver outstanding day-to-day client service and a high quality of work to agreed excellence service and performance.Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM. Track and reporting of performance metrics.Lead contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties.Get feedback from SafeBoda's partners and translate it into product, marketing and operations improvementPrepare reports and dashboards to present to groceries partners and use as source of operational improvements Show less

Senior Enterprise Associate

• May 2020 - Dec 2020

SafeBoda is Africa’s 2-wheeler ride-hailing market leader and has a growing consumer platform that is revolutionizing transportation, payments and on-demand services in Africa’s cities.Based in Uganda, Kenya & Nigeria, we are a venture-funded company that is already having a huge impact for millions in Africa.RoleWork closely with the Vice President of SafeBoda Food and Shop(Delivery) to own and manage end to end enterprise processes.Actively track Key enterprise metrics and report on vendor performanceCoordinate activities and mentor junior enterprise teams.Ensure the success of end to end vendor onboarding process.Management of vendor relationships and resolving vendor issues.Support on sourcing high potential partnership opportunities.Create strategies to develop revenue potential vendors. Show less

Partner Relationship Manager & Collections Lead

• Aug 2019 - May 2020

Support Team Lead

• Feb 2019 - Jul 2019

Safeboda Support Associate

• Jul 2018 - Jan 2019

Information Technology Intern

• Jul 2018 - Jul 2018

Information Technology Intern Lead

• Jun 2017 - Sep 2017

Troubleshooting,LAN Installations,server set up and maintainability Troubleshooting,LAN Installations,server set up and maintainability