Experience

Diverzify

• United States
• Facilities Services
• 100 - 200 Employee

• Project Manager

  • Jul 2015 - Present

  Work directly with Sales Manager, General Contractors and Installers to ensure timely and successful completion of awarded flooring contracts. Daily responsibilities include purchasing material, coordinating jobsite deliveries and schedules, maintaining costs to stay within job budget, billing and collections. Proficient in:Microsoft OfficeMicrosoft GP Work directly with Sales Manager, General Contractors and Installers to ensure timely and successful completion of awarded flooring contracts. Daily responsibilities include purchasing material, coordinating jobsite deliveries and schedules, maintaining costs to stay within job budget, billing and collections. Proficient in:Microsoft OfficeMicrosoft GP



Maines Paper and Food Service, Inc.

• United States
• Food and Beverage Services
• 400 - 500 Employee

• Account Executive/Customer Service Manager

  • Nov 2003 - Jul 2015

  Manage Food Distribution to over 300 restaurants/7 Brand Concepts. Responsibilities included: Managing restaurant openings and closings, monthly promotions and menu changes, weekly, monthly and annual KPI reports and service level improvement plans including fill rate and on time delivery performance, daily reporting and customer communications, billing, credits, product complaints, freight management and billing, transportation delivery scheduling, holiday scheduling, severe weather planning and recovery, inventory control, shrink management, damage sales, slow and dead inventory reporting and donations, product recall and recovery, annual restaurant visits in 13 states, annual customer satisfaction surveys and action plan implementation, manage customer service team and daily functions, new hire interviewing, annual reviews and disciplinary action, conduct customer service meetings and team building, warehousing, shipping, receiving, general office administration, expense reports.Proficient in:Microsoft Office: Excel, Word, Outlook, PowerPointSAPAS400Roadnet ShoretelAccomplishments:Maines Chairman's Exemplar Award- 2006Maine's MVP-2012Maine's Management Training-2015



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Lead Customer Service Representative

  • Nov 1994 - Oct 2002

  Manage daily customer service functions. Assisted in training new hires.

• Hostess/Front of House Coffee Cashier/Bartending/Banquets

  • Jan 1993 - Nov 1994

  General Restaurant Duties/Banquet Serving and Bartending